Outbound Referral Scheduler

Outbound Referral Scheduler

Location : Fresno, CA

Compensation : $20 - $22 per hour

Job Summary :

We are seeking an experienced Outbound Referral Scheduler to join our team. The ideal candidate will have 1-2 years of prior experience working in a surgical office setting, coordinating pre-operative appointments with specialists and scheduling surgeries. This role will involve managing patient appointments, booking surgery rooms, ensuring post-op instructions are provided, and organizing necessary personnel for surgeries.

Job Qualifications :

High school diploma or GED equivalent required

Minimum of 1-2 years of experience working in a surgical office, specifically coordinating pre-op appointments and scheduling surgeries

Strong knowledge of medical terminology

Prior experience with scheduling software (preferably Medical Manager)

Ability to work efficiently under high pressure and in a fast-paced environment

Essential Functions :

Coordinate and schedule pre-operative appointments with necessary specialists

Book surgery rooms, verify surgical dates, and ensure all required staff are scheduled, including nurses and pain relief providers

Communicate and relay necessary messages to the medical team and patients

Provide post-operative instructions to patients and ensure they understand the recovery process

Maintain and update physician’s schedules

Assist with answering calls, taking messages, and providing appointment information

Verify insurance coverage and patient information as needed

Update patient charts with relevant data and ensure confidentiality

Greet patients in a pleasant and helpful manner

Work in collaboration with physicians and office staff to ensure a smooth workflow

Perform other duties as assigned

Performance Requirements :

Strong knowledge of medical office procedures, including pre- and post-op coordination

Ability to communicate clearly and professionally with patients and medical staff

Proficiency with office equipment such as computers, phones, copiers, and fax machines

Ability to handle stressful situations and maintain a calm demeanor with patients

Strong organizational skills and attention to detail

Salary : $20 - $22