What are the responsibilities and job description for the Network Operations Center Analyst position at Hire Velocity?
Overview
Overview
At Criterion Systems, we developed a different kind of business-a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. Criterion Systems is a Military / Veteran Friendly Company therefore we encourage Veterans to apply.
Responsibilities
Our staff provides cybersecurity support to the Department of Energy National Nuclear Security Administration.
We are seeking a Network Operations Center (NOC) Analyst to support a government customer on-site in Las Vegas, Nevada.
The candidate will be part of a Service Desk / Network Operations team working in a 24x7x365 environment. The position requires interaction with cybersecurity personnel at customer sites, various levels of management, and outside agencies. Position can include up to 10% travel, local and nationwide. Applicant must be a positive, flexible, self-starter requiring minimal supervision, and able to excel in a fast-paced environment. Communication skills are critical with the ability to verbalize and provide documentation to both technical and non-technical audiences. Applicants must be detail-oriented and have the ability to multi-task effectively.
Duties, Tasks & Responsibilities
- Support the current reporting of weekly and monthly enterprise metrics.
- Follow up on technical issues with Operations engineering team and all stakeholders in resolution process.
- Support accurate updates of service tickets and tracking problems to resolution.
- Maintain enterprise customer point of contact information.
- Provide initial remote troubleshooting, analysis, and triage of reported events.
- Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status.
- Support software and hardware issues and ensure stable system performance.
- Observe industry best practices, standards, and procedures.
- Support maintenance and monitoring of the system / server infrastructure to include patching, system upgrade, backup, and configuration.
- Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
- Receive and document subscriber site security incident reports, and communicate to appropriate parties.
- Assist in account management for internal users and external subscriber organizations.
- Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
- Update management on operational and staffing issues.
- This position may require shift work.
- Develop and maintain work-flows and standard operating procedures for the Service Desk / Network Operations Center.
Qualifications
Required Experience, Education, Skills & Technologies
Work Schedule
Security Clearance Level
Benefits Offered
Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual's protected status : race, ethnicity, color, national origin, ancestry, religion, creed, sex / gender, gender identity / gender expression, sexual orientation, physical and mental disability, marital / parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law
