Communication Officer Job at Hirebridge in Georgia

Communication Officer (Sheriff's Department) Grade 16

Salary : $44,574.40 ($21.43 hr) - $48,235.20 ($23.19 hr)

Supervisor / Department : Captain Mikki Quinones / 911 Manager / Sheriff's Department

YOU MUST APPLY IN PERSON AT THE 911 CENTER

PURPOSE OF CLASSIFICATION

The purpose of this classification is to perform specialized work duties associated with receiving / processing requests for emergency assistance.

MINIMUM QUALIFICATIONS

High school diploma or GED required; one year of experience in emergency communications, radio communications, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Operates telephones, communications equipment, and law enforcement computers associated with police, fire, and E-911 communications.
• Receives, screens, and monitors routine and emergency calls from the public and other police / public safety agencies by radio and telephone; categorizes and prioritizes calls.
• Dispatches appropriate agency personnel to incident locations; dispatches backup units, ambulances, fire fighters, wreckers, etc., as appropriate.
• Maintains communications with all parties involved in emergency situations; tracks location of police units; assists emergency personnel in locating addresses; conveys information to / from emergency personnel, general public, public safety agencies, utilities, businesses, and other personnel within the department.
• Conveys information / instructions to caller as necessary to assist until dispatched units arrive on scene.
• Relays pre-arrival medical instructions to assist in lifesaving treatment.
• Obtains / provides information as requested (e.g., checking license plates, driver’s license information, missing / wanted persons, criminal histories, warrants, stolen property, etc.).
• Monitors radio traffic of surrounding law enforcement, emergency, and non-emergency agencies to maintain an awareness of activities outside primary jurisdiction.
• Operates national and state law enforcement computer systems to retrieve / update criminal information (e.g., inmate records, warrants, driver’s license records, stolen property, missing / wanted persons, criminal histories, etc.).
• Records calls, activities, and information manually or via computer; maintains logs of radio messages received / transmitted; prepares related documentation and records.
• Reviews, enters, or modifies data in computer database; performs data entry functions by keying data into computer system; retrieves / provides information as requested. Updates / maintains computer database of county businesses and street addresses.
• Processes a variety of documentation associated with departmental operations, per established procedures and within designated time frames; distributes documentation or maintains records as appropriate.
• Prepares routine correspondence, forms, reports, and other documents via computer and / or typewriter.
• Maintains various records, logs, and other documentation; maintains file system of departmental records.
• Receives various documentation; reviews, processes, responds, forwards, maintains, and / or takes other action as appropriate.
• Maintains current manuals, policies / procedures, bulletins, map books, etc., for reference and / or review.
• Communicates effectively and coherently over radio channels while initiating and responding to radio communications.
• Responds to routine requests for information from officials, employees, the public, or other individuals.
• Answers the telephone; evaluates and processes calls; provides information and assistance; takes and relays messages and / or directs calls to appropriate personnel; returns calls as necessary.
• Maintains an awareness of pertinent laws / regulations and new trends / advances in the profession; reads professional literature; maintains professional affiliations; attends meetings, workshops, and training sessions as appropriate.
• Provides training and assistance to co-workers as needed.

ADDITIONAL FUNCTIONS

KNOWLEDGE, SKILLS, AND ABILITIES

MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS : Must be able to operate a variety of automated equipment including various computer systems, printers, typewriter, calculator, copy machine, shredder, voice recorder, radio communications equipment, Telecommunication Device for Deaf (TDD), and telephone. Physical demand requirements are at levels of those for light work.

DATA COMPREHENSION : Requires the ability to compare and / or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things which may include forms, reports, maps, directories, reference materials, procedural manuals, and operational manuals.

INTERPERSONAL COMMUNICATION : Requires the ability to speak with and / or signal people to convey or exchange law enforcement, emergency medical, and radio communications information, including giving assignments and / or directions to co-workers or assistants as well as communicating with officials and the general public.

LANGUAGE ABILITY : Requires ability to read a variety of law enforcement, emergency medical, and radio communications documentation, directions, instructions, and methods and procedures. Requires the ability to complete forms and to write job-related documentation and reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.

INTELLIGENCE : Requires the ability to learn and understand relatively complex law enforcement, emergency medical, radio communications, and computer-related principles and techniques; to understand departmental policies and procedures; to make independent judgments in absence of supervision; and to acquire and be able to expound on knowledge of topics related to primary occupation.

VERBAL APTITUDE : Requires the ability to record and deliver information, to explain procedures, and to follow verbal and written instructions.

NUMERICAL APTITUDE : Requires the ability to add and subtract totals; multiply and divide totals; determine percentages; and determine time and weight.

FORM / SPATIAL APTITUDE : Requires the ability to visually inspect items for proper length, width, and shape using job-related equipment.

MOTOR COORDINATION : Requires the ability to coordinate hands and eyes in using automated equipment.

MANUAL DEXTERITY : Requires the ability to handle a variety of items, automated equipment, control knobs, switches, etc. Must have the ability to use one hand for twisting motion or turning motion while coordinating other hand with different activities. Must have average levels of eye / hand / foot coordination.

COLOR DIFFERENTIATION : Requires the ability to discern color.

INTERPERSONAL TEMPERAMENT : Requires the ability to deal with and relate to people beyond giving and receiving instructions. Must be able to adapt to and perform under considerable stress when confronted with an emergency.

PHYSICAL COMMUNICATION : Requires the ability to talk, express, or exchange ideas by means of spoken words and / or hear and perceive nature of sounds by ear.

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Salary : $44,574 - $48,235