What are the responsibilities and job description for the Reservations Consultant position at Hired by Matrix, Inc?
At-a-Glance:
Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a Reservations Consultant.
Position Type:
If you think you'd be a good match, submit your resume and reach out to Sparsh at 862-895-5696 to learn more.
#HbM6349
Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a Reservations Consultant.
Position Type:
- Contract
- Remote - after 2 weeks of in-person training in Orlando, FL
- Excels in conflict management and demonstrates proficiency in negotiating skills.
- 2 years of customer service experience OR timeshare operational experience.
- Solid ability to multi-task with strong computer navigation capabilities.
- Exceptional listener with the skills to effectively communicate orally and written.
- Possess the ability to learn quickly and apply new information; adaptable to change.
- Consistent ability to exercise excellent judgment when making decisions.
- Comfortable navigating through ambiguous issues.
- Conducts extensive targeted research in an efficient manner.
- High proficiency in business writing and email etiquette.
- Aptitude for curious learning and demonstrates self-sufficiency.
- In-depth understanding of contract standards, contractual documents, and sales compliance manual.
- Able to work any shift Monday - Sunday between 8:00 am - 9:00 pm, including holidays.
- Technical Skills:
- Microsoft Office products
- SharePoint
- Prompt and accurate response, resolution, and reporting of rental guest resort stay concerns, identifies root causes as well as provides education, and evaluates appropriate compensation if needed.
- Crisis management and relocation of rental guests due to natural disasters, renovation timeline adjustments, system issues, resort evacuations, etc.
- Partners with yield, inventory management, and resort management to ensure the smoothest transition for changes to reservations.
- Communicate high-profile and/or urgent relocation/cancellation details to guests via telephone/email to explain aspects of the relocation/cancellation project.
- Ensure all internal/external stakeholders are kept well-informed through clear and concise communication.
- Conduct thorough reviews of cases to ensure all aspects are considered such as compensation/complaint history, customer behavior, financial activity, feedback from the customer and internal/external partners; consider the likelihood and impact of continued escalation on company public relations and financials. Obtain customer complaint information from multiple data sources to create a case used for case management, aging, and reporting.
- Collect data regarding the complaint from the customer and attach internal and external communication and supporting documentation for case review and future reference. Use all empowerment tools to reach a resolution that prevents further escalation while supporting company requirements; communicate resolution promptly and professionally.
- Will be assigned daily tasks that support various organizational initiatives.
- Monitor and provide timely resolutions to requests from customers and internal/external partners through various channels (i.e. shared inbox, OTA portals, etc.)
If you think you'd be a good match, submit your resume and reach out to Sparsh at 862-895-5696 to learn more.
#HbM6349
Salary : $18
