What are the responsibilities and job description for the Senior Collector position at Hired by Matrix, Inc?
At-a-Glance:
Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Senior Collector.
Position Type:
Contract
Onsite
Required:
#HbM6349
Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Senior Collector.
Position Type:
Contract
Onsite
Required:
- HS Diploma or GED required.
- Bachelor’s Degree is preferred.
- 1-2 years’ experience in Customer Service and/or Collections environment preferred.
- Familiar with the automotive industry is a plus.
- Make outbound and take inbound calls from Client Financial Services customers for the purposes of:
- Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills.
- The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
- Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
- Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
- Manage a queue of assigned accounts
- When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
- Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
- Offer feedback and recommendations on any process improvements or training material
- Maintain corporate standards and compliance requirements.
#HbM6349
Salary : $22
