Collector

Collections Specialist-Senior
Fort Worth, TX 76177
Contract

Key Responsibilities:

Communicate with insurance agents via phone and portal to ensure proper intake, oversight, and resolution of insurance claims.
Facilitate inbound and outbound phone calls with insurance representatives, customers, and dealers regarding SCRA and deceased program details.
Perform account research to ensure accurate information is provided regarding account circumstances and program requirements.
Monitor assigned accounts with open insurance claims to ensure proper resolution.
Document all appropriate and relevant account information in applicable systems.
Support outsourced insurance vendors to resolve insurance claims by performing account research and answering questions via portal, email, and phone.
Provide support and assistance to customers on insurance total loss, SCRA, and deceased processes.
The team also provides phone support for SCRA and Deceased customer processes.

Skills and Qualifications:

Inbound/outbound call center experience
Strong administrative skills
Critical thinking abilities
Exceptional attention to detail
Ability to multi-task and navigate multiple systems while on phone calls

Job Type: Contract

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

People with a criminal record are encouraged to apply

Ability to Commute:

• Fort worth, TX 76177 (Required)

Ability to Relocate:

• Fort worth, TX 76177: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21