What are the responsibilities and job description for the Commercial HVAC Technical Support position at Hired by Matrix?
At-a-Glance:
Are you ready to build your career by joining a a leader in smart building and infrastructure? If so, our client is hiring for Commercial HVAC Technical Support.
Position Type:
If you think you'd be a good match, submit your resume and reach out to Rishaw at 862-895-5483 to learn more.
#LI-SG1
#HbM6349
Are you ready to build your career by joining a a leader in smart building and infrastructure? If so, our client is hiring for Commercial HVAC Technical Support.
Position Type:
- Contract
- On-Site
- High School diploma or equivalent.
- Excellent communication, conflict resolution, and problem-solving skills.
- High understanding of customer satisfaction and service orientation.
- Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred.
- Proficiency with Microsoft Windows operating system and computer networking is a plus.
- Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
- Accountable for support requests related to product information and product problems that are documented.
- May escalate more difficult support requests to Field Support Engineers.
- Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
- Escalates more complex problems to Field Support Engineers.
- Complete company designated training courses for position to enhance work performance and career development.
- Participates in special projects to increase the incumbent's role and technical abilities.
If you think you'd be a good match, submit your resume and reach out to Rishaw at 862-895-5483 to learn more.
#LI-SG1
#HbM6349
Salary : $30
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