What are the responsibilities and job description for the Customer Service Representative position at Hiregy?
JOB ID 21684 – Customer Service Representative
Location : Tampa, 33637 – This position is onsite
Pay : $20.00 to $25.00 per hour
Type : Direct hire
Schedule : M-F, 8 : 00 AM to 5 : 00 PM EST
Training : This position has a long training period and will not be on the phones until 90 days.
Job description :
Manage customer experience by accurately processing and entering customer data into the system while maintaining effective relationships with customers, sales, and field service teams.
Answer customer service inquiries via tickets, phone calls, and Teams messages, adhering to established guidelines to ensure a courteous and consistent approach.
Proactively address requests from customers, sales reps, and service reps, ensuring timely and effective resolution to meet customer needs.
Collaborate with various departments to address customer issues, ensuring alignment with their needs and delivering seamless support.
Investigate billing concerns, process credits, and resolve discrepancies in a timely manner, while continuously identifying improvements to enhance customer satisfaction and overall service quality.
Nice to have :
Microsoft Dynamics 365 (D365)
Manufacturing
Installation
Repair
Maintenance
Ticketing systems
ERP Systems
Requirements :
Must have (2) years of related recent work history with roles on the phone.
High school diploma or equivalent.
Background check required.
Drug screening required.
Salary : $20 - $25
