What are the responsibilities and job description for the PC Technician position at Hireio?
Key Responsibilities:
· Provide first-level technical support to customers in person at the help desk.
· Troubleshoot and resolve basic hardware issues (e.g., desktops, laptops, printers, peripherals).
· Assist with software-related problems, including installation, configuration, and troubleshooting of common applications.
· Log and track all support requests in the ticketing system, ensuring timely resolution and follow-up.
· Escalate complex issues to higher-level support or specialized teams, as necessary.
· Maintain and update documentation related to support processes and common issues.
· Educate customers on basic IT practices and self-service options.
· Ensure a high level of customer satisfaction by providing friendly and efficient service.
Job Type: Contract
Pay: $33.00 - $38.00 per hour
Schedule:
- Monday to Friday
Experience:
- PC Technician: 1 year (Required)
- Troubleshoot and resolve basic hardware issues: 2 years (Required)
Ability to Commute:
- Evanston, IL 60201 (Required)
Work Location: In person
Salary : $33 - $38
