What are the responsibilities and job description for the SkillBridge - Customer Service Representative - Everett position at HireMilitary?

The HireMilitary DoD SkillBridge / Career Skills Program (CSP) Internship is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 as enacted by 10 U.S.C. Sec 1143. Eligibility is restricted to members of the U.S. Armed Forces separating honorably with greater than 180 days of continuous Active Duty. SkillBridge / CSP period of eligibility is within the final 180 days of Active Duty service, and the SkillBridge / CSP must be completed prior to separation from Active Duty in the U.S. Armed Forces. HireMilitary DoD SkillBridge / CSP is open to members of all services, and all ranks and experience levels. Service members should fully review SkillBridge / CSP Position Description for individual opportunity requirements and qualifications.

SkillBridge participants participate in full time training with industry (40 hour work week) under military orders and are not eligible for compensation from HireMilitary or it's partner host employers but will continue to receive all military wages and benefits for the period of the DoD SkillBridge / CSP enrollment.

DoD SkillBridge / CSP is fully compliant with FLSA, DBA, SCA, CSHSSA and all other pertinent Federal and State labor laws. For more employer information regarding DoD SkillBridge / CSP, please contact admin@hiremilitary.us

Job Description :

About Us : At CM Heating, we're passionate about providing exceptional service to our clients. As we expand our operations, we're seeking a Customer Service Representative (CSR) to support the growth of a new division within our award-winning team. This is an exciting opportunity to shape the future of our business while benefiting from the support of an established organization. Join us and be part of a team that values camaraderie, excellence, and customer satisfaction.

The core mission of the CSR supports the day-to-day operations of the company and is the primary point of contact for customers. The CSR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CSR will work diligently to solve the problem, to the customers satisfaction. A successful CCR must have the ability to function as a part of a team and be able to think creatively and critically.

What We Offer :

Guaranteed Compensation Plan : Get off to a strong start with a guaranteed compensation package. Starting hourly rate $20.00 - $28.00 p / h.
Customizable Marketing Plan : We've already prepared a marketing budget to support the growth for the department.
Comprehensive Benefits :

o Medical, dental, vision, and life insurance

o 401(k) retirement plan

o Paid holidays and vacation

o Ongoing training opportunities

o Company-provided smartphone

o Dedicated office space

o Uniform

o Free snacks and drinks

o Supportive colleagues and attentive leadership

Responsibilities :

The essential functions include, but not limited to the following :

Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Effective communication with the client is essential! Ensure clients take higher priority than any other task. Have a courteous and pleasant demeanor whether on a phone call or not.

Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.

Notify client ahead of time if the comfort advisor is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's satisfaction.

Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. This can be achieved by contacting Club Members as business allows.

Obey company Code of Ethics and the Team Rules

Key Performance Indicators :

Booking Rate over 90% (this number is pulled from the dashboard. Add all booked jobs from CSR team, and divide by all leads from CSR team)

Cancellation % under 5% (this number is calculated by conducting a search in Service Titan of jobs with the job status "cancelled", and then dividing that number by the total number of booked jobs

Culture Grade - observation on how happy and well co-workers seem to be getting along and producing well

Qualification :

High school diploma / GED required

Must pass pre-employment testing for all illegal substances in the State of Washington

Must have acceptable criminal background record

Initiative-taker, dependable, flexibility with hours

Excellent attention to detail

Ability to multitask effectively

Strong written and verbal communication skills

Excellent interpersonal communication skills on a professional and technical level

Ability to perform repetitive tasks with high degree of accuracy

Able to work both independently and as part of a team

Must be a critical thinker

Strong business telephone etiquette

Possess working knowledge of email systems

Ability to speak Spanish a plus, not required

Physical Demands :

Prolonged periods of sitting

Ability to work more than 40 hours per work week and up to 12 hours per day

Working Environment :

Frequent speaking and listening using a headset

Use of hands / fingers across keyboard or mouse, extended periods working at a computer

Indoor office setting

Possible exposure to noise levels that are uncomfortable and distracting.

Salary : $20 - $28

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SkillBridge - Customer Service Representative - Everett

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