Project Manager

Job Description

Job Description

C ustomer Success Project Manager – Morrisville, NC hybrid

Our Morrisville, NC client is seeking a dynamic and results-driven Customer Success Project Lead to oversee project execution, cultivate strong customer relationships, and drive revenue growth through renewals and referrals. This role will serve as the account lead, responsible for managing client projects from inception to completion while ensuring the highest levels of customer satisfaction. In addition, the role will involve product management responsibilities, aligning our offerings with customer needs and market trends.

You will own and lead multiple simultaneous projects, leveraging the team’s strengths to foster effective collaboration and deliver solutions that meet project objectives while overseeing all project execution metrics (including scope, budget, schedule, risk assessment & mitigation, change management, and project-level communications). This is a permanent opportunity with a great benefit package. The selected candidate will work a hybrid schedule with 3 days in the office (one of them always being Monday). For this hybrid opportunity in Morrisville , NC , there is no relocation assistance or C2C consideration.

Responsibilities :

• Build and maintain customer relationships to ensure a high degree of satisfaction throughout the project lifecycle. This includes maintaining positive, professional relationships with customers through regular communications to understand their needs, proactively address their concerns, and identify areas for growth and improvement in products or processes.
• Collaborate with the engineering team to identify and assign appropriate resources to each project, track, identify, and mitigate concerns related to project progress, and monitor project quality.
• Communicate project updates to all relevant stakeholders in a timely manner ( including, but not limited to, hosting kickoff and status meetings, completing weekly status reports, and documenting any requested or required changes to project scope, schedule, or cost).
• Track and manage the project’s scope, schedule, and budget, identifying any potential variances and collaborating with stakeholders to clarify expectations and resolve concerns through a mitigation plan.
• Develop and maintain project documentation to effectively capture customer needs and manage expectations through the initial Statement of Work and subsequent Change Orders.
• Interface with 3 rd party partners and vendors to facilitate smooth project operations that meet project scope, budget, quality, and schedule requirements.
• Review and release project deliverables and associated acceptance documents as defined in the Statement of Work or subsequent project Change Orders.
• Work with the management team to resolve problems and evolve processes and procedures to improve quality and efficiency.

The ideal candidate is proactive and a results driven individual with a focus on continuous improvement.

Requirements :

Education / Experience :

Contact Martha Michaux mmichaux@hirenetworks.com with questions regarding this posting. A Word resume is preferred when applying.

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