Director, Operational Excellence

To support the company’s continued growth and to build a culture of operational excellence and continuous improvement, our client seeks to hire a Director, Operational Excellence (OpEx). This leader will develop a sustainable continuous improvement culture using DMAIC principles to enhance work processes and output, eliminate waste, and improve performance in safety, quality, cost, and customer experience. The Director will work closely with the Chief Operating Officer and with branch and TSDF operations leadership to ensure that operational improvements are rolled out quickly and effectively, and that initiatives are sustained.

Core to the Director’s function will be day to day ownership of operational data and reporting and dashboarding – managing recently developed tools already developed in PowerBI that integrate Netsuite (financial) and FieldFX (operational) data sources and ensuring that MEG’s operational performance is clearly trackable in real-time. The OpEx Leader will play a crucial role in transforming the organization into a more efficient, agile, and competitive business by embedding DMAIC processes throughout its branch operations. The Director will report to the COO and will be located in one of the company’s operational branches in the NY/NJ/PA region, ideally on Long Island.

Experience & Industry Background

• Proven experience in field-based and project-based operations, with expertise in collecting and analyzing operational data within a service-oriented organization of appropriate size, complexity, and growth.
• Background in multi-site, geographically distributed branch project operations is required.
• Experience in manufacturing is a plus.
• Preferred experience in high-growth, transformational, investor-backed environments.
• Strong operational consulting background is highly valued.
  
  

Operational Excellence & Analytical Skills

• Deep understanding of Operational Excellence frameworks and a proven toolkit for driving performance improvements.
• Strong metrics and reporting expertise, with a track record of developing and managing digital KPI dashboards to enhance branch operations.
• Experience with or ability to quickly learn NetSuite, Power BI, and Field FX Tools for data-driven decision-making.
• Ability to track, communicate, and report results and project risks effectively across all levels of the organization.
• Proven ability to proactively identify and assess operational improvement opportunities in branch-based organizations.
  
  

Initiative & Project Management

• Demonstrated success in leading Operational Excellence (OpEx) projects focused on:
• Labor planning, utilization, and scheduling
• Dispatching, route optimization, and density planning
• Estimating and cash management improvements
• Driving efficiencies at both site-level and network-wide levels
• Strong ability to leverage data-driven insights to implement solutions in complex, multi-site environments.
• Expertise in establishing and sustaining critical KPIs that drive measurable improvements.
  

Leadership & Execution

• Emerging leadership potential, suited for a high-growth, investor-backed organization.
• Proactive, results-driven mindset, with a natural bias for action and a strong sense of urgency.
• Hands-on, adaptable leader who can operate at multiple levels and influence without direct authority.
• A “Player-Coach” who actively engages teams and fosters a culture of Operational Excellence.
• Builder of processes and teams, with experience creating and leading cross-functional initiatives from the ground up.
• Skilled at developing talent, measuring success, and holding teams accountable for performance.