What are the responsibilities and job description for the Technical Support Specialist position at Hireology?
A company is looking for a Technical Support Specialist to provide customer support and troubleshoot technical issues.Key ResponsibilitiesReceive inbound support calls and online inquiries, troubleshooting and resolving technical questionsTroubleshoot equipment, softphones, mobile apps, and various applicationsAssist with new equipment installation and maintain ticket ownership for customer issuesRequired Qualifications2 years' experience in a customer-facing troubleshooting role2 years working with cloud-based softwareNetworking, IT, or telecommunications certification or equivalent experiencePreferred : 2 years networking experience with knowledge of internet protocolsPreferred : Experience with VOIP technology and online technical support ticketing systems