What are the responsibilities and job description for the Technical Support Services Specialist position at Modern Technology Solutions, Inc.?
About the Role
The Help Desk III role is a key position within our RCCTO team, requiring a strong background in computer hardware and software, as well as excellent communication and interpersonal skills. As a member of our team, you will have the opportunity to work on various projects, develop your skills, and contribute to the success of our organization.
This role requires a strong understanding of IT concepts, including networking, operating systems, and applications. You should also have experience with light scripting and programming tasks, systems admin duties, and imaging deployment of physical and virtual infrastructure.
We are looking for an individual who can work effectively in a fast-paced environment, communicate clearly and collaboratively, and possess a 'can-do' attitude with a willingness to learn.
Key Responsibilities
- Provide technical assistance and resolve customer issues
- Manage support tickets using a JIRA based support ticket management system
- Offer frequent updates to customers
- Provide excellent customer service throughout the IT support process
Required Skills and Qualifications
- 3 years of experience in a similar role
- Excellent customer service skills
- Comfortable working in a classified environment
- Strong communication skills, both written and verbal
- Ability to learn quickly and work under pressure
- Must possess an active Secret security clearance
