What are the responsibilities and job description for the Account Coordinator position at HireRight?
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Account Coordinator will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's largest clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Coordinator works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact.
Responsibilities
Responsibilities include:
- Ensure a prompt and accurate response to client-specific issues;
- Monitor all inbound enquiries (domestic and international, where applicable)
- Monitor issues submitted to Product/Development and ensure committed resolution timelines are delivered
- Monitor invoice-related changes or issues
- Monitor of domestic and International searches and expedite background screening report delays
- Monitor operational guidelines to ensure background reports are being processed in accordance to those guidelines
- Ensure additional information/documentation submitted by the client or client’s applicant is updated to the report in a timely manner and ensure report notes are updated with current and accurate detail noting receipt of information
- Serve as a liaison between HireRight and customer on problems or issues that arise
- Provide administrative support to extended Account Management function as needed
- Monitor product performance via capturing data on reported issues
- Report data trends proactively to AM and Operations personnel
- Develop/maintain long-term business partnerships with clients
Qualifications
Experience:
- 1 year Client / Customer Service
Knowledge and Skill :
- Can generate reports via Excel and relevant tools
- Intermediate skills with Microsoft PowerPoint preferred
- Professional Presence; Ability to work with people in multiple roles in a company
- Understands the importance of the customer and the influence of own role in delivering customer satisfaction; Understands customer needs.
- Must listen to and accurately communicate with customers in an effective and tactful way.
- Provides prompt, reliable, and responsive service to all customers.
What do we offer
Work location: Poland, remote.
Type of contract: secondment contract
Please submit resume/CV in English.
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
