Credit and Collections Specialist

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

• Senior Credit Cards Specialist is one of Finance’s main customer facing positions. • This person is responsible for accurate and timely credit card processing for HireRight group of companies as well as for receiving, conducting analysis, handling escalations (as needed), and resolving credit card issues

Location: Katowice

Responsibilities

Interacts with customers and internal team members in a prompt, professional, and courteous manner.• Enables net terms customers to pay online with the use of credit card tools such as payment links and invoice release;• Liaise with customers with CC payment terms to ensure that valid credit card details are saved on the system • Ensures that accounts with expired or invalid credit cards on file are followed by the credit cards team up in line with the agreed process; • Ensures that monthly work schedule is followed by the credit cards team and tasks are completed in timely manner including contacting customer in regards to expired credit cards, rejected transactions and processing monthly credit cards;• Monitors shared credit cards mailbox and assigned tasks to credit cards team members; • Communicates with customers, with tact and diplomacy, to obtain information on invalid credit card details or payment issues as quickly as possible;• Research and resolve issues connected to customers with CC payment terms;• Manages analysis and evaluation of applicability of customer inactivation in line with agreed process; • Prepares regular bad debt reports for credit cards accounts to share with the team members for chasing, active monitoring of the accounts and proceeding with deactivations when necessary;• Produce daily reports from credit cards system with processed transactions and provide them to Cash Allocation team for entering into the accounting system;• Update monthly transactions reporting from credit cards systems and provide the data to the finance management team;• Manage open credits application for all credit card accounts with open balances on monthly basis;• Manage rejected transactions accounts and make sure that all accounts are contacted and deactivated if necessary• Add new users to Cybersource credit card system if necessary;• Ensure monthly imports for the automated credit card payments• Acts as an escalation point to all Credit Card team members and other stakeholders (internal or external);• File all documentation, training materials and adhere to current credit cards policy;• Supports the Collection team in the successful delivery of services and assists in resolving customer issues;• Acts as a Subject Matter Expert and share best practices with other Credit Cards resources• Assists Finance management members in defining and implementing standardized processes to improve efficiencies, increase performance, and drive continuous improvement;• Provide the manager with regular, professional communication of completed tasks, resolved issues, and reports relevant barriers impacting progress; • Explains standard Credit Cards policies and procedures to internal and external stakeholders.• Responsible for mentoring, training, and coaching of new team members within immediate team• Ensures Collections Manager is kept updated on any issues or problems and is consulted prior to taking any action outside of immediate remit;• Perform other duties as assigned or required in a positive manner. Occasional overtime is available to meet work demands.

Qualifications

Preferably 3 years of experience in AR, not less than 2 years- Working knowledge of MS Excel- Experience of working with D365 and/or General Ledger and/or AP Platform is an advantage- Proficient in all aspects of the Credit Card role

- Entry level for more complex support and administrative functions.- Applies generally straightforward methods or procedures.- Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.- Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.- May require specialized skills in administrative or technical fields

- High/proficient written and verbal communication skills in English (min. C1);- Highly organized, detail-oriented, and great follow-up and follow-through skills;- Ability to thrive in a face-paced environment with quickly changing business needs;- Ability to work independently and apply analytical thinking while navigating through complex matrix environments- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments;- Solution oriented with a sense of urgency.- Strong confidentiality standards.

What do we offer

HireRight offers its employees a permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

• Private Medical Care
• Lunch Vouchers
• Paid Lunch Break (30 Minutes)
• Group Life Insurance
• Career Path & Opportunities to Grow
• Glasses Voucher
• Friendly Atmosphere
• Professional Training
• Cafeteria of Benefits
• Multisport