Senior Quality Assurance Implementation Specialist

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

As a Senior Quality Assurance Implementation Specialist, you will be tasked with reviewing onboarding requests for new customers to ensure they are completed accurately in preparation for customer go-live. You will be accountable for ensuring that all processes and procedures are adhered to in accordance with HireRight's legal, contractual, and compliance requirements whenever an account is created or updated.

Responsibilities

Perform All Implementation Specialist Functions:

• Perform quality check on new customer setup accounts.
• Utilize reports and analyse patterns and establish training as needed for the Account Setup team.
• Partner with Internal departments as needed regarding account setup requirements and to seek assistance or support as necessary.
• Accountable for the account setup processes and regularly contribute to program improvements.
• Troubleshoot setup errors and implement a solution.
• Meet expected SLAs as determined by management and manage all assigned QA cases to timely completion.
• Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
• Provide superior customer service to both internal and external customers.
• Lead or participate in small special projects and provide input, analyse data, and perform needed tasks.

Plus Ability to Perform the Following Functions:

• Capable of working on every level of account setup, but primarily focus on complex, high-profile customer accounts.
• Considered a Subject Matter Expert (SME) in account setup for various internal requestors regarding direction for complex account setups, products, and platforms.
• Ability to create/update training documentation and review all other training documentation created by others to ensure accuracy before posting.
• Ability to train and mentor new and existing team members on various levels of setup, products, and platforms.
• Write, submit, and follow up on IT project requests.
• Triage customization's with the IT/Development team.

Qualifications

• Required skills & Experience:

  • High level experience in using HireRight Systems would be desirable.
  • Minimum of two years related experience preferred.
  • Effective, business appropriate verbal and written communication.
  • Working knowledge of Microsoft Excel, PowerPoint, and Word.
  • Skilful at researching, collecting and effectively utilizing data; uses intuition and experience to resolve problems and devise solutions.
  • Ability to become proficient in the use of all HireRight proprietary operating and reporting systems and available tools.

What do we offer

Please submit resume/CV in English.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.