What are the responsibilities and job description for the Technical Support Analyst lll position at HireRight?
About Us :
RICK Engineering is hiring a Technical Support Analyst III for our San Diego team! Join a dynamic, people-centered team dedicated to providing high-quality technical support in a fun, fast-paced environment for a multi-disciplined engineering consulting firm. We prioritize teamwork and believe that supporting each other is key to our success. We're looking for a Technical Support Analyst III who can handle a challenging and rewarding role, supporting users at a high level with technical issues while maintaining a calm and human-focused approach. Our team frequently participates in team-building activities and values a collaborative, stress-resilient attitude.
Key Responsibilities :
- Deliver expert technical support for a wide range of systems and applications.
- Diagnose and resolve technical issues, ensuring an exceptional user experience.
- Engage in collaborative problem-solving and communicate effectively with team members and users.
- Provide advanced troubleshooting using diagnostic tools and techniques to resolve complex technical challenges efficiently.
- Act as the final escalation point for technical issues before engaging management.
- Maintain detailed records of troubleshooting actions, solutions, and relevant updates to ensure thorough documentation and knowledge sharing.
Mandatory Qualifications :
Optional, Nice-to-Have Qualifications :
Education & Experience :
Physical Requirements :
Personality Qualities :
We're looking for someone who thrives in a team environment and can stay calm under pressure. Supporting users during moments of frustration requires patience, excellent communication, and strong de-escalation skills. If you enjoy working collaboratively and contributing to a supportive, positive atmosphere, we'd love to have you on our team.
Perks :
Apply Now :
Ready to make a difference in a collaborative, user-focused setting? Apply now and become part of a team that values innovation, support, and fun.
Rick Engineering Company is an Equal Opportunity / Affirmative Action Employer
