Enrollment/Billing Senior Representative #: 25-08841

Organizing and keeping track of customer's outstanding balances, contacting customers via email and phone to collect payments on outstanding debt, maintaing a 99% collections ratio, review escalated accounts to determine next step in collection efforts, schedule & host client facing meetings, set up payment arrangements, submit 10 day demand letter to leadership, deliver specific delegated tasks assigned my management, researches and identifies trends and develops and implements methods to improve results, researches problems and negotiates with internal/external customers for resolution, partners to resolve moderately complex issues with sales, credit, and cash teams.

Time management, communication, attention to detail, empathy, negotiation, problem solving, detail-oriented, & skip tracing