What are the responsibilities and job description for the IT OT Deskside Technician #: 25-08546 position at HireTalent - Diversity Staffing & Recruiting Firm?
Job title: IT Desktop Technician
Duration: 03 months on w2 (This is a temp-hire position)
Location: Massena, NY
Job Description
Minimum Associate's degree in Computer Science or related field
Skills Required
Duration: 03 months on w2 (This is a temp-hire position)
Location: Massena, NY
Job Description
- Global provider of lightweight multi-material solutions, focused on the automotive, industrial gas turbine, commercial transportation, and building and construction markets.
- The Company also provides titanium, aluminum, nickel-based super alloy, and specialty alloy solutions.
- We are seeking a self-starter with an excellent customer service orientation and technical skills in deskside support.
- The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users.
- We are looking for an energetic, enthusiastic, highly motivated and organized individual.
- A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
- Ideal candidates should be tech savvy, embrace new technology and changes quickly.
- The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.
- Deskside support experience and Basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
- Windows 10 experience – ability to resolve Windows 10 Operating System Issues and Errors
- Proficient in the latest Microsoft Office Applications (Office 365) Remedy \ Service Now or related ITSM ticketing tool experience
- Printer support can include various brands of printers, various types of scanners
- Familiarity with Microsoft Active Directory
- Experience with computer asset tracking
- Experience with user ID creation
- Some experience with support and administration of network phones (VoIP system).
- Understanding of Symantec Virus Scan software
- Ability to work with multiple platforms, devices, etc.
- Ability to research and resolve technical issues and know what to do next and/or when to escalate for help
- Ability to walk and bend and perform labor-related duties of connecting computer equipment
- Ability lift up to 50 lbs. when moving electronic equipment
- Ability to maintain and abide with compliance activities driven from a central compliance group
- Ability to communicate technical information to non-technical audiences
- Must be amenable with doing Overtime or off-hour work when needed
- Strong sense of customer service
- Good organizational skills
- Excellent Verbal and Written Communication Skills
- Ability to multi-task Team-oriented / team player and other duties as requested.
Minimum Associate's degree in Computer Science or related field
Skills Required
- ORGANIZATIONAL SKILLS
- CUSTOMER SERVICE
- NETWORKING
- PRINTER SUPPORT
- TEAM PLAYER
- MICROSOFT WINDOWS
- SELF-STARTER
- IT SERVICE MANAGEMENT
- SERVICE DESK
- VOIP
- TURBINE
- CUSTOMER SERVICE ORIENTED
- MICROSOFT OFFICE
- EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
- PRINTERS
- ACTIVE DIRECTORY
- REMEDY
- SYMANTEC
- SOFTWARE TROUBLESHOOTING
- SELF MOTIVATED
- RETAIL SALES
