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Customer Support Engineering - 10

HireTalent
Wayne, MI Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

Job Titile : Customer Support Engineering

Location : Wayne, MI

Duration : months on W (Annual renewal of assignment)

Role And Responsibilities :

Communicates effectively and quickly when plant Quality Concern Notifications are issued

Ability to present status of issue resolution to plant management team

  • Key interface with Quality.
  • Knowledge of supplier’s manufacturing process.
  • Facilitator for visits from supplier's corporate office.
  • Understands whether supplier is design responsible.
  • Understands what parts are directed tier with Multi Party Agreements or Bailment Agreements in place.
  • Knowledge of Specifications.

Participates with Incoming Quality during investigation of emerging quality concerns

  • Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
  • Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant
  • Verifies certified stock is being used on the line
  • Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
  • Understands part return process for parts shipped.
  • Has appropriate means to test / check parts (functional / visual)
  • Effectively drives closure to all issues and communicates status through PCA to affected parties

  • Handles disputes with IQ.
  • Attends IQ meetings (if applicable)
  • Supports Bi Weekly Top Supplier Meeting (if applicable)
  • Supports daily Plant Quality Meetings (if applicable)
  • Has knowledge of the supplier manufacturing processes & poka yokes.

  • Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global D, panel, etc.
  • Conducts a surveillance audit in the assembly plant for ECB issues and internal assembly plant concern rejects.
  • Obtain plant clean point and verifies that certified stock is being used on the line.
  • Follow up with their plant contacts and ensure that Ds are send to the plants on time.
  • For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
  • Follow up with the supplier plant contacts and ensure that extraordinary actions / Ds are send to the plants on time.
  • Qualifications and Education Requirements :

  • Years of experience -
  • Education level
  • BS Engineering Degree or equivalent STEM Major
  • Preferred Skills :

  • Proficient Microsoft Office Skills
  • Excellent Organization Skills
  • Excellent Communication Skills
  • Presentation and Management Skills
  • Prior Wiring Harness Engineering Experience
  • Trouble shoot wiring harness problems.
  • Knowledge of vehicle electrical Structure
  • Engineering blueprints reading and interpretation.
  • Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans.
  • Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.
  • People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
  • Multifunctional comfortable to follow up several projects at the same time.
  • Supports and exemplifies Aptiv values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration.
  • Organized and self-sufficient professional.
  • Open to travel.
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