Mid-Level Project Manager

Job Title : Project Manager

Job Duration : 12 Months on W2

Job Location : South San Francisco, CA

I. Job Summary :

Seeking a project manager within the Experience Design Team under Experience Operations.

The Experience Design team represents the formal emergence of a human-centered design practice within the brand. As a new team, we will pursue the integration of

Design Thinking and other human-centered design methodologies in support of our evolving products, services, and employee offerings.

The Experience Design Project Manager role is an integral part of how we successfully deliver the Experience Design roadmap throughout

the fiscal year. This individual will be responsible for the project initiation, planning, executing, monitoring, controlling, and closing across

the Experience Design roadmap and associated projects. In line with PMI project management standards, the Project Manager will

support end-to-end project delivery on time, and within budget at a high level of quality. Working as a unifier and bridge-builder across

cross-functional teams and the Project Manager will also be responsible for capturing and reporting success metrics and project earned

value.

The Project Manager is an individual contributor role reporting directly to the Experience Design Director while working across a matrixed

organization. This is a continuously evolving environment, a high-growth opportunity where you can have an immediate impact within a

growing team. The ideal candidate will need strong project management skills, solid communication capabilities, and prides

himself / herself on being innovative and driving new ways of working.

Key Accountabilities :

Responsible for the project initiation, planning, executing, monitoring, controlling, and closing across the Experience Design roadmap and

associated projects

Creates, executes, and maintains project plans for the Experience Design / CX design team(s)

Administers and negotiates project deliverables, costs, scope, timelines, and resource requirements throughout the project

Develops roles and responsibilities matrix, resources plans, and ad capacity plans in collaboration with cross-functional teams in support of the

overarching project roadmap.

Create or implement a repeatable and scalable process, templates, and vendor guidelines to ensure project delivery consistency

Establishes the critical path with project plans to align timelines and deliverables.

Supports intake and project requests

Supports the determination of success / failure metrics and key performance indicators to delineate project impact to the patient, provider, caregiver,

employees / brand.

Ensures projects meet compliance standards, policies, and validations as required.

Monitors and reports on project status / schedule, decisions / approvals, issues, risks, scope changes, and change management efforts.

Identifies and ensures risk planning / reporting is coupled with effective risk mitigation strategies.

Ensures communications plans are created and adhered to by employees and vendors at each project level

Manages to pull through participant contracts for individual projects

Ensures project documents are complete, current, and stored appropriately

Effectively facilitates and leads project team meetings

Resolves and / or escalates issues in a timely fashion to project stakeholders

Conduct project retrospective and inspire an environment of learning and continuous improvement.

This role will be responsible for supporting the development of the Human Centered Design practice at

• and will be expected to

develop strategies and operational decisions via customer experience insights to impact the following communities :

1. Patients

2. Advocates

3. Caregivers

4. Customers

5. Employees

6. Third-Party Partners (to include vendors, sub-contractors, industry research partners and Think Tanks)

Qualifications :

Bachelor s Degree required; Graduate level or higher degree is a plus

Project Management Professional (PMP) Certification

5 years work experience as hands-on project management or program management ideally within Healthcare, BioTech, or

Technology working with internal employees and consulting teams.

Strong expertise using project management methodologies (Agile, Scrum, Waterfall, Software Development Lifecycle (such as

SDLC, JAD) as well as online collaboration tools (such as JIRA, Confluence, Monday, Lucidchart, Adobe Creative Cloud)

Ability to successfully manage multiple projects to completion

Ability to communicate complex concepts simply, verbally, and in writing

Ability to create high-quality project reports and simple, succinct, visually compelling presentations

Strong interpersonal skills to collaborate with a diverse set of team members and stakeholders across different levels of the

organization

Proven ability to obtain, analyze and use the information for effective decision-making

Proven ability to establish effective customer and stakeholder relationships with others internal and external to the organization

Competencies : Leading with Urgency

Teamwork and Collaboration

Consistent, clear, transparent Communication

Delivering with Measurable Impact

Technical and Business Expertise

Hybrid work environment - both onsite work in South San Francisco Campus and Remote work expected

Working Conditions : Studio environment in a patient, provider, employee, and customer-facing capacity

Travel 25%

Duties and Responsibilities Description :

Approximate % of Time Associated with Each Duty

total of all duties =100%)

Project Initiation 20%

Project Planning / Resource Mgt 20%

Project Execution 20%

Project Monitoring / Controlling 20%

Project Closing / Measurement / Retrospective 10%

Project Communications 10%