What are the responsibilities and job description for the Senior eCommerce Operations Manager position at HireTalent?
Job Description :
The Global eCommerce Operations team is responsible for operational stability of hundreds of eCommerce sites and integrations across many brands and markets. This role plays a key part in optimizing how we work together, breaking down silos and aligning collaboratively around defined goals and priorities.
A leader in this role will be passionate about establishing and managing light-weight frameworks, using data to break down problems toward collaborative, impactful solutions with business and technology leaders.
To start, this is a highly cross-functional individual contributor role that supports the highest performing brands in the North America.
Key Responsibilities
- Review and analysis of key trends based on impact to form optimization recommendations
- Anticipate potential impact and proactively communicate issues / concerns immediately in order to avert operational inefficiency
- Cascade information and materials that support our desired interaction models
- Help to establish a structure for regular meetings and executive statuses
- Uncover and exposing bottlenecks in our ways of working, improving visibility across regions to avoid overlapping efforts
- Set and track OKRs on operational integrity for quarterly stakeholder review
- Identify metrics from various sources to highlight patterns, trends, and opportunities
- Establish best practice documents and cascade to appropriate teams to promote operational excellence at all levels of the business
- Build relationships with cross-functional teams to enable best practice learnings and increased alignment across the division
Qualifications
Technical Competencies
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
