What are the responsibilities and job description for the Senior Retail Operations Manager, eCommerce position at The Knot Worldwide?
Job Description
ABOUT THE ROLE AND OUR TEAM :
The Knot Worldwide has an opportunity for a Senior Retail Operations Manager on our eCommerce Business team. As the primary operational point of contact to our Retailers they will ensure a seamless experience for our couples to create, sync and add their gifting registries under TheKnot.com so that their guests and families can easily find them. This is a collaborative role working with our data, engineering and business development partners to ensure a smooth onboarding and off boarding experience. This role will develop strong relationships with our retailer partners optimizing and standardizing how data is shared and evaluating opportunities for growth and optimization.
RESPONSIBILITIES :
Relationship Management :
- Act as the primary operational liaison to our Retailers in partnership with Business Development for onboarding, account management, and offboarding of partners
- Create support plans to meet contractual requirements in collaboration with all necessary stakeholders
- Monitor integration performance daily and escalate / triage issues with internal or external teams
- Work with Retail partners to understand their technical roadmaps that could impact The Knot user experience
- Present Retailer SLA performance on a regular cadence to educate and support partners toward optimal integration health
Process Optimization :
Billing :
SUCCESSFUL SENIOR RETAIL OPERATIONS MANAGER CANDIDATES HAVE :
Data troubleshooting and analysis via Qlik, Excel, SQL, Python, etc.
About Us
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU :
WHAT YOU LOVE ABOUT US :
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
We are seeking applicants residing in the Central or Eastern US time zones to facilitate effective communication with the company's headquarters in Chevy Chase, MD.
US Notice : The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
About the Team
WHAT WE DO MATTERS :
Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you'll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.
