Funding Specialist (Medical Customer Service)

Do you desire a meaningful career helping individuals with special needs grow, develop, and foster independence? Do you want to contribute to innovative solutions that help individuals and their families connect and communicate, positively changing their lives?

Our partners have an immediate full-time opening for a Funding Specialist. In this role, you will work closely with our Assistive Technology Specialist (ATS), Speech and Language Pathologists (SLPs), and client families providing support and guidance through the entire funding process.

A day in the life of a Funding Specialist consists of:

• Verifying insurance eligibility and reviewing records for accuracy.
• Obtaining precertification and authorization for services.
• Submitting professional claims and resolving claim rejections or denials in a timely manner.
• Utilizing critical thinking and sound judgment to solve problems and make decisions throughout the claims process.
• Providing support to clients and clinicians via phone and email.

The ideal candidate will possess:

• High school diploma or equivalent (required); an associate’s degree in Business Administration, Management, or a related field is a plus.
• Strong administrative experience, including data entry, document management, and client record handling.
• Familiarity with insurance processes such as verifying eligibility, precertification/authorization, and claims management is preferred but not required.
• A history of stable, long-term employment (2 years at prior positions is preferred).
• As a valued member of the team, you can expect highly competitive compensation based on your experience, including the following benefits:

Skills & Competencies:

• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients, families, and clinicians.
• Organizational Skills: Exceptional attention to detail and time management, with the ability to handle multiple tasks in a fast-paced environment.
• Problem Solving: Strong analytical skills to develop solutions and resolve conflicts efficiently.
• Technical Proficiency: Experience with Microsoft Office, Google Suite, and CRM software (ACT! CRM is a plus). Basic understanding of medical terminology is a plus but not required.

Why Join Us?

As a valued member of the team, you will:

• Be part of an organization that positively impacts individuals and families, helping them access critical services.
• Work in a supportive, client-centered environment that values empathy, collaboration, and integrity.
• Receive competitive compensation and enjoy benefits such as health insurance, generous PTO, paid holidays, and bonus opportunities.

Note: All candidates must undergo a criminal background check and drug screen as part of the hiring process.

Salary : $15 - $18