What are the responsibilities and job description for the Production Support position at Hirextra?
Job Details
Production Support
Location: Plano Texas ( 3 days onsite 2 days remote)
GC
Must Have skills: Prod support/ App Support with any monitoring tools and Unix/Linux environment
8 years exp
Job Description:
- The Application Production Support role is within the Banking and Production services group, where the successful candidate will be responsible for providing day to day level 2 operational application support for existing as well as new applications that are deployed.
- Selected individual will be required to monitor application jobs, services, work through resolving application issues, problems and incidents that are related to the application system(s) or reported by business users.
- Also, support change and release activities.
Contractor shall abide by company policies and workplace excellence rules. - Since this is a production support job that requires 24x7 support to serve our clients, candidate shall be flexible enough to work on weekends/holidays as per the team shift rotations needs.
- Practical work experience with Unix/Linux systems, file transmission and ability to write SQL queries, perform DB updates and exposure to monitoring scheduling tools such as Autosys, Splunk.
- Informatica Hadoop systems knowledge to navigate through the systems, verify logs and troubleshoot issues. Ability to provide day to day production application support with in-depth analysis, investigation and troubleshoot issues on banking platforms and associated applications.
- Participate in incident bridge calls, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s).
- Document maintain operations procedures. Work closely with technology and business operation teams.
- Require good verbal written communication skills are required to work with various stakeholders.
Unix
PL/SQL
Informatica
Hadoop
Autosys/Splunk
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
