What are the responsibilities and job description for the Service Director – Toyota of Pharr position at Hiring Winners?
Service Director – Toyota of Pharr
Join a High-Performing Team at One of the Top Toyota Dealerships in Texas!
Toyota of Pharr is seeking a results-driven, experienced Service Director to lead our high-volume service department, handling over 3,000 repair orders per month. This is an opportunity to take charge of a dynamic team, drive profitability, enhance customer satisfaction, and ensure operational excellence.
Why Join Us?
- High-Volume Success: Work in a thriving dealership with a fast-paced service department.
- Toyota Brand Advantage: Prior experience with Toyota or other high-volume brands is highly preferred.
- Growth & Stability: Be part of a dealership that values leadership, innovation, and customer service excellence.
Job Responsibilities
- Lead, coach, and develop the service team to achieve top-tier performance.
- Oversee service department operations, including workflow management, technician efficiency, and customer satisfaction.
- Monitor and optimize key performance indicators (KPIs) such as labor sales, service gross profit, and customer retention.
- Ensure compliance with manufacturer policies, warranty requirements, and dealership procedures.
- Develop and implement strategies to enhance customer service, retention, and CSI scores.
- Manage department budgets while driving efficiency and profitability.
- Foster a collaborative culture between service, parts, and other dealership departments.
- Implement ongoing training programs to enhance employee skills and elevate service quality.
- Address customer concerns promptly, ensuring high satisfaction and resolution of service issues.
Qualifications
- Proven experience as a Service Director, Service Manager, or in a senior leadership role within a dealership.
- Prior experience in a high-volume service department (3,000 repair orders per month) is strongly preferred.
- Strong knowledge of dealership service operations, warranty procedures, and manufacturer guidelines.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to analyze financial statements, set department goals, and drive performance metrics.
- Proficiency in dealership management systems (DMS) and service software.
- Valid driver’s license with an acceptable driving record.
Education & Experience
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
- Minimum of 5 years of experience in automotive service management.
- Toyota brand experience or other high-volume manufacturer experience is highly preferred.
Work Environment:
- Fast-paced, high-volume dealership setting.
- Requires frequent interaction with technicians, service advisors, and customers.
- May involve occasional movement in and around the service shop.
Ready to Take Your Career to the Next Level?
If you are a motivated leader with a passion for customer service and operational excellence, this is your chance to make a lasting impact in a high-performing Toyota dealership.
🚀 Apply today and be part of our success! 🚀
