What are the responsibilities and job description for the ServiceNow Platform Lead – Senior IT Manager position at HiringArc?
ServiceNow Platform Lead – Senior IT Manager | Lead the Future of Enterprise IT
Reston, VA
Join a Global Leader Driving Innovation
Be part of a dynamic organization recognized for its industry-leading technology and impact-driven mission. This company is committed to transforming IT operations through cutting-edge ServiceNow solutions. With a hybrid work model and a culture that values work-life balance, you’ll have the flexibility to grow your career while making a meaningful difference.
Why You'll Love Working Here
Competitive compensation package, including stock options, bonuses, and an employee stock purchase plan
Comprehensive benefits that prioritize your well-being and professional development
A collaborative and high-performance environment with top-tier professionals
A hybrid work model that promotes flexibility and balance
Opportunities to lead transformational initiatives in enterprise IT
Your Impact in This Role
As the ServiceNow Platform Lead – Senior IT Manager , you’ll drive the design and evolution of the ServiceNow platform, aligning it with business objectives and best practices. You will simplify the existing system, reduce unnecessary customizations, and bring the platform closer to its COTS version. Leading a team of one manager and five developers, you will ensure scalability, performance, security, and compliance. Your expertise will shape the future of IT operations, influencing how the organization leverages ServiceNow to streamline processes and enhance productivity.
Life in Reston, VA
Reston, VA, offers an exceptional quality of life with a thriving tech ecosystem, excellent schools, and a strong sense of community. With easy access to Washington, D.C., residents enjoy cultural attractions, vibrant entertainment, and diverse dining options. The area boasts top-rated public parks, recreational facilities, and a cost of living that balances urban convenience with suburban comfort.
Your Background
Expertise in ServiceNow platform architecture, development, and implementation
10 years of experience with ServiceNow, specializing in ITSM, ITAM, SecOPs, GRC, and TPRM modules
Proven leadership in managing technical teams and delivering large-scale projects
Strong experience in integrating ServiceNow with external systems via REST / SOAP APIs, Integration Hub, and Spokes
Working knowledge of scripting languages (JavaScript, Glide, etc.) and Service Portal development (HTML, CSS, AngularJS, SASS, Bootstrap)
Understanding of CMDB, Asset Management, Discovery, Incident, Problem, and Change Management processes
Skilled in Agile, Scrum, and Kanban methodologies
BS in IT, Business, or related field OR equivalent experience
Bonus Skills That Set You Apart :
ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ITIL v3 / v4 certification
Certified Technical Architect (CTA)
Key Details
- Salary Range : $170k – $220k annually.
- Type : Full-time, direct hire.
- Remote : Hybrid
- Relocation Assistance : No.
- Visa Sponsorship : S Citizen / Green Card holder preferred. Will consider H-1B transfer..
Salary : $170,000 - $220,000
