What are the responsibilities and job description for the IT Senior Manager - ServiceNow Platform position at RainesDev?
Are you ready to take your expertise in ServiceNow to the next level? We’re looking for an IT Senior Manager to lead and optimize our ServiceNow platform, ensuring alignment with business objectives while driving innovation and efficiency. This is an opportunity to simplify processes, reduce customizations, and bring ServiceNow closer to its core out-of-the-box capabilities. If you're passionate about leveraging technology to create impact, we want to hear from you!
Why Join Us?At this company, you'll be part of a global, mission-driven team where your work makes a difference. We offer a hybrid work model, competitive compensation, stock options, bonuses, and an employee stock purchase plan, all within a collaborative and dynamic environment. This is your chance to grow your career while working with top-tier professionals.
What You'll Do:- Lead the design and optimization of the ServiceNow platform, ensuring it aligns with business needs and industry best practices.
- Manage a team of engineers and a direct-report manager, fostering a high-performance culture.
- Define and execute a platform roadmap, ensuring scalability, performance, and compliance.
- Oversee the development of workflows, integrations, and modules across key areas like ITSM, ITAM, SecOps, GRC, and TPRM.
- Drive platform upgrades, ensuring security, stability, and adherence to enterprise standards.
- Collaborate with business leaders and stakeholders to develop solutions that deliver measurable business impact.
- Establish governance and best practices to optimize platform efficiency and adoption.
- Provide technical guidance for configuring, customizing, and developing on ServiceNow.
- Stay ahead of the latest ServiceNow trends and best practices, integrating innovative solutions.
- Create an environment where engineers can experiment with new technical solutions to solve complex problems.
- 10 years of ServiceNow experience, with expertise in ITSM, ITAM, SecOps, GRC, and TPRM.
- Strong architecture and design experience in ServiceNow, including workflows, custom apps, and integrations.
- Leadership experience, including mentoring and managing technical teams.
- Ability to drive complex large-scale projects while meeting deadlines and business objectives.
- Proficiency in scripting languages (JavaScript, Glide, etc.) and frameworks like HTML, CSS, AngularJS, SASS, and Bootstrap.
- Solid understanding of CMDB, Asset Management, Incident, Problem, and Change Management processes.
- Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes.
- Familiarity with Agile, Scrum, and Kanban methodologies.
- Strong communication skills, with the ability to present technical concepts to stakeholders and executives.
- ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL v3/v4 Certification
- Certified Technical Architect (CTA) – A major plus
- Bachelor’s degree in IT, Business, or a related field (or equivalent experience).
- Must reside within 60 miles of Reston, VA (hybrid role).
- US Citizen/Green Card holders preferred.
