DME Intake Specialist

HIRO HEALTH JOB DESCRIPTION

Exempt Non-Exempt

Title: Intake Specialist

Department: Operations

Reports to: Intake Manager

Education: High School Diploma

Skills Required: Strong verbal and non-verbal communication skills; Keen attention to detail; Ability to work independently, multi-task, problem solve and prioritize duties.

Experience: Prior customer service experience is required; Prior scheduling, and insurance verification experience is preferred.

Basic Function:

The Intake Specialist is responsible for the processing of all incoming referrals. This includes, but is not limited to, the data entry, insurance verification, scheduling, notification updates, and any other coordination of care efforts such as inventory, setup and compliance follow up. This position requires an individual with strong communication skills (both verbal and non-verbal), as well as the ability to multi-task and problem solve. The Intake Specialist must adhere to all quality, production and timeliness standards of the company’s products and services. In addition to the day-to-day duties, the position requires work with the sales, delivery, and clinical teams to ensure operational efficiencies and improvements where needed.

Job Function (duties and responsibilities):

• Responsible for managing incoming orders and accurately loading all patient information into EMR, generating all delivery paperwork for sales, rental and service orders.

• Determine if medical necessity is met for items requested by reviewing medical records and following payer guidelines.

• Create new/resupply orders and update patient medical records as applicable.

• Call to verify insurance benefits and obtain authorization for services.

• Schedule initial DME setup and track and set up resupply follow-ups.

• Set up patients with CPAP and mask fittings.

• Coordinate patient treatment efforts with physician offices and DME providers, as applicable.

• Provide an exceptional level of customer service to patients, physicians, and payer source.

• Any duties specifically assigned by the Operations manager

Travel Requirements: Less than 10% Annually

Physical Demands: Sedentary Work (lifting 10 pounds maximum and occasionally lifting and/or carrying articles such as files, books and small tools)

Measurements of Success:

• Primary: Individual and company SMART goals.

• Secondary: Hiro Health Core Values

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Health insurance
• Life insurance
• Paid jury duty
• Paid orientation
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Medical Specialty:

• Pulmonology
• Sleep Medicine

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Granbury, TX 76049 (Required)

Ability to Relocate:

• Granbury, TX 76049: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19