Account Manager

Job Overview

We are seeking an enthusiastic and proactive Account Manager to join our team at His and Hers Roofing. This position plays a key role in ensuring the smooth progress of customer files and providing outstanding service to homeowners throughout their roofing project journey. As an Account Manager, you will be responsible for following up on customer files, making inbound and outbound calls, and ensuring that all communication and processes are handled in a timely and effective manner. The ideal candidate will have experience with CRM programs, a solid understanding of flow charts, call center experience, and the ability to manage full-cycle file reviews. Most importantly, you will embody a positive attitude, be proactive in addressing customer needs, and consistently deliver excellent feedback to both customers and the team.

Responsibilities

• Customer File Management: Manage and follow up on customer files through each stage of the roofing project, ensuring timely updates and effective communication.
• Inbound and Outbound Calls: Handle incoming customer inquiries and make outbound calls to follow up on leads, provide status updates, and ensure customer satisfaction.
• CRM Software Utilization: Use CRM programs to track, document, and update customer interactions, ensuring accurate record-keeping and streamlined communication.
• Full-Cycle File Review: Perform complete reviews of customer files, from initial inquiry to project completion, ensuring all required information is gathered, accurate, and up to date.
• Proactive Customer Service: Take the initiative to address customer needs, solve problems, and provide excellent customer experiences throughout the process.
• Positive Communication: Maintain a positive, helpful, and professional attitude in all interactions, ensuring customers feel valued and supported.
• Feedback: Provide consistent and constructive feedback to customers, team members, and management to improve processes and customer satisfaction.
  
  

Requirements

• Previous experience in call center or customer service roles, preferably in a home services industry like roofing.
• Understanding of flow charts and process management.
• Proficiency with CRM systems (experience with AccuLynx is a plus).
• Experience with full-cycle file reviews, ensuring customer information is complete and accurate.
• Strong communication skills and a positive, solutions-oriented attitude.
• Ability to work independently, stay organized, and proactively manage tasks.
• Excellent attention to detail and follow-through.
• Ability to remain calm and professional in high-volume environments.
  
  

If you're ready to take the next step in your career and contribute to the success of a leading roofing company, apply today and help us deliver exceptional roofing solutions to homeowners! #IndeedS

Job Type: Full-time

Pay: $20.00 per hour

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
  
  

Supplemental Pay

• Bonus opportunities
  
  

Ability To Relocate

• Saint Charles, MO 63301: Relocate before starting work (Required)
  
  

Work Location: In person

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