Hope Media Group Director, Information Technology

Director, Information TechnologyHouston, TXDo you have passion for Technology?

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Join a company that truly impacts others!Hope Media Group

is a multi-brand ministry. Every story we share, every event we host, and every song we play is done to engage people to love Jesus, serve others, and spread Hope. Hope Media Group is the home of KSBJ, WayFM, Vida Unida, and NGEN radio.We invite you to apply for our Director, Information Technology position in Houston, TX,

and be a part of our growing ministry to Love Jesus, Serve Others, and Spread Hope. Our team describes our environment as fun, encouraging, collaborative, engaging, caring, family-oriented, and friendly. We would love for you to join us and be part of what God is doing in our ministry!The Director of IT position exists to engage people to love Jesus, serve others, and spread Hope. The Director of IT leads the team and is responsible for ensuring all endpoints, server clusters, software, internet connections, phone systems, security systems, and network infrastructure operate reliably in accordance with best practices and industry standards. The Director of IT must maintain the security, integrity, and availability of all the Organization’s infrastructure, file systems, and data assets. This role will guide and provide input to things like our acceptable use policy, information security strategy, compliance policy, solution selection process, and endpoint management. This role is also responsible for private, hybrid, and public cloud infrastructure, and hardware lifecycle management. This is an onsite position.Essential FunctionsLeadership : Provide clear expectations for professional behavior, team dynamics, and daily task delegation.Track performance of team and complete performance reviews.Hold quarterly casual conversations with team members about what is working and what is not working.Build and manage annual IT operating budget.Select and manage vendors.IT Systems strategy, integration, and support : Provide expertise and vision for IT infrastructure and systems.Implement solutions that meet or exceed industry standards.Monitor helpdesk activities to ensure business priorities are followed.Establish appropriate cybersecurity policy, procedure, training, and monitoring.Develop and communicate a 3-year department roadmap in alignment with corporate goals and objectives.Lead or attend project specific team meetings.Build and track project specific budgets.Supply expertise on IT systems and solutions.IT Helpdesk process and customer relationships : Establish and monitor help desk processes.Create and monitor help desk analytics, key metrics.Establish industry standard response and resolution times.Maintain strong relationships with internal customers.Update department on changes made that impact operational systems, upcoming changes, and system deployments.Convey technical knowledge in a user-friendly manner.Provide expert customer service.IT Security Policy and Compliance : Maintain ultimate accountability for the security of our systems and data.Stay up to date on our threat surface and emerging attacks.Implement industry standard security tools, protocols, and policies.Keep the organization compliant with applicable regulations and guidelines around information security.Ensure that we are operating according to current CIS recommendations.Ensure that we are adhering to our PCI compliance policies.Demonstrated Faith : Committed to a personal relationship with Jesus Christ. Be spiritually grounded and biblically literate.Comfortable praying for co-workers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies.Lives by the Christian principles defined by the Ministry Statement of Faith.Participates in on-air fundraisers and prays for donors as needed.Has a passion for leveraging the platform of radio for evangelism and discipleship.Exhibits a strong moral character.Is an active member of a Bible believing local church.Non-Essential Functions : Other duties as requested.Requirements and Qualifications : Education : Prefer a bachelor’s degree in information technology, computer science, or a related field.Appropriate experience, certifications, or other technical training such as military tech schools will be considered in lieu of a degree.Experience : 10 years’ experience providing IT support.5 years’ supervisory / management experience in an IT department.Microsoft Azure administration experience required.Experience with complex infrastructure.Experience with Microsoft Data Center and Hyper V.Experience with Hybrid Cloud solutions is a plus.IT Support experience in a Broadcast or Media Production environment (radio, TV, Film, etc.).Professional Certifications such as Cisco, A , Network , and Microsoft for example, are a plus.Experience configuring and maintaining firewalls, routers, and switches.Experience with Cybersecurity tools and processes.Experience with formal task management processes.Experience with formal project management processes.Knowledge, Skills, and Abilities : Heart for Christian Ministry.Strong moral character.Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scripture.Must be an active member of a Bible believing local church.Lead by example living the corporate values.Demonstrated understanding and use of IT best practices.Demonstrated understanding of cybersecurity best practices.Excellent interpersonal and communication skills.Ability to multitask and meet deadlines.Demonstrated expertise in computer networking architecture.Use of test equipment like : Fluke Network Analyzer.Office 365 administration.MS Share Point administration.Active Directory Management skills.DNS and DHCP implementation and administration.Automated monitoring skills such as the use of SNMP.User privileges and access control and the auditing thereof.Budget Management skills.Vendor agreement negotiation.Lifecycle management skills.Risk assessment, management, and regulatory compliance.Vendor selection and management.Disaster recovery and business continuity planning.Coaching and mentoring skills.Operating systems knowledge such as Windows, Mac OS, Linux, etc.Server system implementation and administration.RAID based storage implementation and administration.Cloud based storage implementation and administration.IT Security tools like firewalls, IDS, routers, anti-virus, and anti-malware software.Virtualization environments such as VMware, Hyper V, and Scale Computing.Supervisory Responsibilities : Immediate supervision over a unit, section, or department. Recommends candidates for hiring, termination; prepares and conducts performance appraisals and salary reviews and applies company policies.Working Conditions and EnvironmentTravel : Occasionally for team meetings or project work.Nights / Weekends / Holidays : Occasionally if there are emergencies.Physical Requirements : Physical activity may include stooping, bending, kneeling, crouching, crawling, reaching, walking, climbing, pushing, pulling, lifting, fingering, grasping, talking, and repetitive motion. Medium work involves exerting up to 50 pounds of force occasionally, and / or up to 30 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, small parts, and / or operation of machines (including inspection), using measurement devices, and / or assembly or fabrication parts at distances close to the eyes.Full-Time Benefits Offerings : MedicalDentalVisionHealth Savings AccountFlexible Savings AccountsShort Term Disability / Long Term DisabilityEAP (Employee Assistance Program)Paid Time OffService DaysPaid Holidays403B RetirementGroup Life InsuranceLegal Shield / Identity Theft ProtectionApply directly at

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