Program Manager

Description

SUMMARY

Under the direct supervision of the Assistant Director of Student Services, the Program Manager will be at the forefront of program development, implementation, management, and evaluation, ensuring our mission is translated into actionable and effective programs that deliver tangible results. The Program Manager will work collaboratively to support the work of the Student Services and Student Success departments by assisting in the planning, coordinating, and execution of various logistical, administrative, and programmatic elements for HACU’s student and community events and services. The Program Manager will work closely with HACU staff, community partners, college partners, and PK-12 partners to offer educationally enriching events and services. The Program Manager must demonstrate passion for HACU’s mission and the audiences it serves. 

HACU'S MISSION:

To Champion Hispanic Success in Higher Education

The Hispanic Association of Colleges and Universities fulfills its mission by:

• promoting the development of member colleges and universities;
• improving access to and the quality of post-secondary educational opportunities for Hispanic students; and
• meeting the needs of business, industry and government through the development and sharing of resources, information, and expertise.

BENEFITS

• HACU offers a friendly work environment and a generous company-paid benefits plan. Compensation is commensurate with qualifications and experience.
• 15 company paid holidays.
• Employer-paid Group-Term Life, AD&D, Long-Term and Short-Term Disability and Paid Parental Leave benefits
• Generous employer-paid contributions toward healthcare plan expense
• 403(b), employer contributions (no match required) starting at six months of service.
• Employee Assistance Program
• Optional Dental, Vision, Legal and Identity protection, and optional Accident, Cancer, Hospital Indemnity, and Dependent Life Insurance plans.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Education, Public Administration, Social Work, Business Administration, Communications or a related field from an accredited college or university. 
• A minimum of three to five years of experience in student development, community outreach, and/or program management within a nonprofit organization.
• Experience working in the PreK-12 and/or college level environment preferred, but not required.
• Effective communication skills, both in verbal and written form. Able to proofread documents for accuracy, grammar, and clarity. Ability to speak effectively before small and large groups. Spanish language proficiency preferred, but not required.
• Must be proactive, organized, and professional, with excellent interpersonal skills and the ability to communicate with individuals and groups from diverse backgrounds in a manner that is consistent with HACU’s culture, mission, and objectives.
• Ability to complete simple mathematical computations with accuracy and record and analyze financial or other quantitative data. Familiarity with budgeting processes and financial record keeping preferred, but not required.
• Previous experience working with grants, identifying grant opportunities, and/or grant writing preferred, but not required.
• Proficiency with Microsoft Office Word, Excel, PowerPoint, Teams, and other virtual meeting tools is required (i.e., Zoom/Teams, forms, presentations, infographics, perform document merges, data entry, database creation, maintenance and management, and report generation.) Experience with social media, digital communication tools, and website management preferred.  Experience with LMS, CRM, and/or Design Tools is highly desired.
• Strong organizational, planning, and problem-solving skills, with the ability to manage multiple projects simultaneously and anticipate, manage, and resolve conflict.
• Ability to provide student and program assessment, data collection, management, data analysis, develop reporting systems to evaluate programs, and utilize data to innovate and drive continuous improvement.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Works collaboratively and strategically in a team environment with all levels of professional, technical, and administrative staff to ensure the fulfillment of HACU’s mission, goals, and objectives. 
• Designs, implements, manages, and evaluates educational programs in alignment with the organization’s mission and goals.
• Coordinates with internal teams and external partners to ensure workshops, seminars, and webinars meet or exceed standards. Including but not limited to, venue set up, materials preparation, organizing and maintaining program documentation, participant records, schedules, and correspondence to internal and external stakeholders.
• Handle inquiries and provide information to stakeholders regarding program services and activities.
• Conducts research to support program goals and initiatives.
• Supports the full application lifecycle, including tracking, reviewing, and evaluating scholarship and program applications in accordance with established criteria, while maintaining confidentiality.
• Assists the Assistant Director of Student Services with recruitment, marketing, and communication for programs and services. 
• Coordinate and oversee daily operation of various department activities to ensure effective service delivery.
• Collaborates with HACU’s Communications and Marketing department to promote programs and increase engagement.
• Develop and implement internal controls and comprehensive project documentation, including program guidelines, training materials, and reports. 
• Regularly report on program and project milestones, outcomes, and challenges.
• Lead continuous improvement efforts by gathering feedback, analyzing program data, and making data-driven recommendations for program and process improvement.
• Process and track program related expenses in accordance with grant and HACU finance policies and guidelines.
• Provides resources to students seeking to advance their careers and leadership roles. 
• Update department related web content.
• The responsibilities listed are not exhaustive and may evolve; additional duties may be assigned based on departmental needs to support overall objectives.

SUPERVISORY RESPONSIBILITIES

This role does not have any supervisory responsibilities.

WORK ENVIORNMENT & PHYSICAL REQUIREMENTS

• Full-time, exempt position; standard 40-hour workweek with occasional extended hours as needed.
• Primary work setting is in-person at an office location.
• Regularly operates a computer and standard office equipment; requires close vision and manual dexterity.
• Must be able to remain seated for prolonged periods and occasionally squat, kneel, bend, or reach overhead.
• Occasionally lifts or moves items up to 30 pounds.
• Conferences and events may take place in hotel and/or convention center settings and require longer hours of work on a constantly changing schedule, and the ability to complete the essential functions of this role in a noisy environment.
• The physical demands of this role increase in the time leading up to, during, and after conference/events. This includes extended periods of standing, walking, occasional bending, and stooping. Conferences may require the employee to position themselves to move, push and lift equipment or supplies weighing up to 30 pounds. 
• Responsible for securing HACU-issued equipment, data, and supplies.
• Occasional travel, up to 10%, is required to fulfill the essential functions of this role.
• Must pass a criminal background check.

REASONABLE ACCOMMODATION

In accordance with the ADA and other applicable laws, reasonable accommodation will be made to enable a qualified individual with a disability to perform the essential functions of the job.

Relocation assistance is not available for this position.

EEO STATEMENT

The Hispanic Association of Colleges and Universities (HACU) believes that equal opportunity for all employees and applicants is important for the continuing success of our organization. As an equal opportunity employer, HACU is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. HACU will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics. If you are interested in applying for employment and need special assistance or accommodation to apply for a posted position, contact our Human Resources department via phone at 210-576-3216 or via email at jobs@hacu.net. For HACU's full Equal Opportunity Policy Statement, click here.

ADA STATEMENT

The Hispanic Association of Colleges and Universities (HACU) is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA), the HACU will provide reasonable accommodation when requested by a qualified applicant or employee, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed during the application process, please email jobs@hacu.net. For more information regarding the Americans with Disabilities Act, click here