What are the responsibilities and job description for the Provider Relations Rep. position at Hispanic Care Coordinators Inc.?
Overview
Responsibilities:
- Direct daily interaction with Health Care Providers and agency staff.
- Educate community about our services and serve as a liaison between potential participants, the program and community resources.
- Willing to travel and do community presentations.
- Maintain a thorough understanding of agency services, and policies to effectively assist participants.
- Utilize phone etiquette skills to ensure positive interactions with customers.
- Communicate effectively in English and Spanish.
- Have own transportation
Requirements:
- Previous customer service experience is preferred.
- Strong communication skills, in English and Spanish.
- Excellent phone etiquette and active listening skills.
- Ability to analyze customer needs and provide appropriate solutions.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or specifications of the job at any time based on business needs.
- Serve as the primary contact for customer inquiries via phone and email, ensuring a professional and courteous interaction.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions through data entry and computerized systems.
- Communicate effectively with clients to resolve issues and provide information about services.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Stay updated on company products and services to provide accurate information to customers.
Skills
- Strong customer service skills with a focus on client satisfaction.
- Excellent phone etiquette and communication skills in English; bilingual or multilingual capabilities are a plus.
- Ability to analyze situations quickly and provide effective solutions.
- Proficiency in data entry and familiarity with computerized systems.
- Experience in a medical office environment is preferred but not required.
- A proactive attitude towards problem-solving and teamwork.
Join us in creating meaningful connections with our customers while contributing to a supportive work environment!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Ability to Commute:
- Cape Coral, FL 33990 (Preferred)
Ability to Relocate:
- Cape Coral, FL 33990: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16
