What are the responsibilities and job description for the Provider Relations Rep Assistant position at Hispanic Care Coordinators Inc.?
Job Overview
We are seeking a dedicated and motivated Provider Relations Representative assistant to join our team. This role is essential in fostering strong relationships with our providers and ensuring exceptional service delivery. The ideal candidate will possess excellent communication skills, a customer-focused mindset, and the ability to thrive in a collaborative environment. As a Provider Relations Representative Asst, you will be responsible for managing provider inquiries, facilitating effective communication, and supporting our client services initiatives.
Responsibilities
- Engage in outbound calling to establish and maintain relationships with providers.
- Provide exceptional customer service by addressing provider inquiries and resolving issues promptly.
- Perform data entry tasks accurately to maintain up-to-date records of provider interactions.
- Collaborate with internal teams to enhance provider support and improve overall client satisfaction.
- Utilize effective phone etiquette during all communications to ensure professionalism and clarity.
- Assist in the development of training materials and resources for providers as needed.
- Support the implementation of new processes or systems that benefit provider relations.
- Maintain confidentiality of sensitive information while adhering to company policies.
Requirements
- Proven experience in customer service or client services roles, preferably within a call center environment.
- Strong collaboration skills with the ability to work effectively as part of a team.
- Experience with outbound calling and handling high-volume phone communications.
- Proficient data entry skills with attention to detail for accurate record keeping.
- Bilingual abilities are a plus, enhancing communication with diverse providers.
- Excellent verbal and written communication skills, with the ability to articulate information clearly.
- Familiarity with phone etiquette and best practices for professional communication.
- A proactive approach to problem-solving and the ability to handle challenging situations gracefully.
Join us in making a difference by providing outstanding support to our network of providers!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- Cape Coral, FL 33990 (Preferred)
Ability to Relocate:
- Cape Coral, FL 33990: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15
