What are the responsibilities and job description for the Member Relations Assistant position at Troon?
Tiburón Golf Club in Naples, Florida is excited to announce the exceptional career opportunity of Part- Time (week days and weekends) seasonal member Relations Assistant. Qualified candidates must thrive in a hospitality environment, and be highly focused on providing superior service. This position requires long periods of sitting at the front desk.
Pay rate: $16.50 - $17.00
Key Responsibilities of the Front Desk Concierge:
• Familiarizes themselves with club events and department basics so that they can accurately relay information to members and guests.
• Answers all incoming member and guest calls to the guest service desk and redirects them to the appropriate department.
• Replies to all incoming emails by answering or redirecting the email to the appropriate department.
• Presents themselves in a professional manner. Communicates professionally in both written communication as well as verbally with members and other associates.
• Assists Director of Sales with current and NEW member information.
• Creates and displays accurate signage in a timely manner throughout the club for member and outside events. Removes signage, and/or delegates the removal in a timely manner.
• Assists members and guests with general questions and concerns regarding events and directs all other inquiries to the appropriate department or person.
• Must use discretion regarding members, club, and associate personal information and display proper judgement when discussing sensitive and confidential information.
• Maintains adequate supply of brochure rack items in a clean, well-organized manner and posts member events flyers in member locker room.
• Maintains a clean work environment and is proactive in keeping the surrounding areas throughout the clubhouse clean and free of clutter.
• Assists guests and follows up with various services such as: making dining reservations, Member event reservations, hotel reservations, coordinating car and limousine service, providing directions, and other special arrangements.
• Must be flexible with scheduling and able to work weekends and holidays. (Typically Saturday and/or Sunday). Coordinates days off with other concierge and advises manager.
• Incorporates safe work practices in job performance.
• Willingness to assist in other departments as needed.
Minimum Qualifications for the Member Relations Assistant:
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Other Qualifications:
• Regular and reliable attendance. Arrives to shift on time.
Salary : $17 - $17
