What are the responsibilities and job description for the School Liaison (Temporary) position at Hispanic Center of Western Michigan?
School Liaison
Position Summary
The School Liaison plays a vital role in supporting students and families by bridging the gap between home, school, and community resources. Reporting to the Director of Education, this position focuses on building strong relationships with youth, families, and schools to foster inclusion, belonging, and educational success. The School Liaison provides direct support for school enrollment, orientation, and engagement, facilitates access to resources, and delivers programming to meet the holistic needs of youth and their families. This role also includes data management, program reporting, and collaboration with internal and external partners to ensure the effective delivery of services.
Responsibilities
- Recruit and retain youth and families by fostering trust, inclusion, and active participation in programs.
- Serve as a liaison and advocate for families and students, ensuring clear communication with schools, addressing concerns promptly, and providing ongoing support throughout the school year.
- Assist with school onboarding processes, including conducting orientations, school tours, and providing interpretation or translation as needed.
- Facilitate school enrollment, assist with FAFSA and college applications, and provide guidance on other education-related processes.
- Provide holistic navigation services to youth within the educational system, addressing barriers and connecting them to resources.
- Plan, deliver, and promote regular programming in both individual and group settings to support youth and families.
- Facilitate and promote school-related and school-sponsored events to enhance engagement and community connection.
- Maintain and expand collaborative relationships with schools, community organizations, and internal teams to optimize services.
- Enter and manage data related to program eligibility, service provision, and outcomes using the organization’s Salesforce Data Management System and other databases.
- Monitor data for accuracy and ensure adherence to grant guidelines and reporting requirements.
- Document attendance, participation, and other program metrics to provide accurate reports for funding sources.
- Deliver exceptional customer service to clients, youth, parents, staff, and community partners, fostering positive and productive relationships.
- Represent the organization professionally at school and community events.
- Adhere to strict confidentiality policies regarding client information and organizational procedures.
- Ensure compliance with all program guidelines and organizational standards.
- Maintain a flexible schedule, including occasional evening and weekend hours, to accommodate program needs.
- Perform other duties as assigned.
Qualifications
- Maintain a flexible schedule, including occasional evening and weekend hours, to accommodate program needs.
- Perform other duties as assigned by the supervisor to support the mission and goals of the organization.
- Bilingual in Spanish and English (oral and written) required, with strong communication skills to engage effectively with diverse populations.
- Demonstrated cultural competency and the ability to work respectfully and effectively with individuals from diverse cultural, socioeconomic, and educational backgrounds.
- Proficiency in Microsoft Office Suite and data management systems; experience with Salesforce is a plus.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent interpersonal skills, with the ability to build and maintain positive relationships with students, families, schools, and community partners.
- A compassionate and client-centered approach to service delivery.
- Flexibility to work evenings and weekends as needed to support programming and events.
- Commitment to confidentiality and professionalism in handling sensitive client information.
- Passion for educational equity and supporting the success of underserved youth and families.
Job Types: Full-time, Seasonal, Temporary
Pay: $20.00 - $22.00 per hour
Schedule:
- 8 hour shift
- After school
- Monday to Friday
Work Location: In person
Salary : $20 - $22
