What are the responsibilities and job description for the Senior Consultant, UX Researcher Lead position at Hispanic Technology Executive Council?
Job Description :
The Cardinal Health Pharma ecommerce team is looking for aLead UX Researcherto help us create digital experiences that empower patient care.We are looking for a passionateresearcher and team player whowill be part of a massive digital transformation effort.The Lead, UX Researcherwill beresponsible foruncovering our customers unmet needs and triangulating potential usability issues using a variety of data points including website analytics.
Essential functions :
ThisLead UX Researcherwilluse a mixed-methods approach in uncovering and defininguser needs. They willanalyze data gathered througha variety of generative and evaluative researchmethods and present findings to stakeholders across the organization. They will help establish benchmarking efforts on a regular cadence,leverage analytics and other data sources to identify potential usability issues and areas for future enhancement,and validate whether or not digital transformation efforts are meeting the needs of our users.TheLead UX Researcherwill apply these skillsand work directly with product and design stakeholdersacross multipleteams and products to create excellent customer experiences.
Responsibilities :
- Conductor supportUX research efforts including generative and evaluative methods across a wide variety of capabilities
- Conductor support research using analytics, previous UXR findings, survey results,customer service call logs, and internal usage reports to triangulate potential usability issues and uncover unmet customer needs
- Translate research data gathered into actionable recommendations that help inform future iteration
- Establish a regular cadence for benchmarking experiences
- Deliver recommendations to business partners and leaders in a consumable and actionable way
- Leverage UXR to inform strategic direction on future and current transformation efforts
- Conduct moderated and unmoderated studies
- Partner closely with cross-functional partners UX design, Product, Customer support, Sales, IT and others
- Mentor and guide UXR colleagues to ensure implementation of best practices and aid in their continued growth
- Some travel required, including to visit customers within the Lead UXRs local area
Qualifications :
Anticipated salary range : $121,600 - $156,330
Bonus eligible : Yes
Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Application window anticipated to close : 03 / 08 / 2025
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Salary : $121,600 - $156,330
