Family Strengthening Program Success Coach (Case Manager)

CHANGE LIVES AND MAKE A DIFFERENCE!

At Hispanic Unity of Florida (HUF), we change lives every single day – in small and big ways. We’re a $8M human services nonprofit organization that served over 33,000 clients in 2023. If you want to join an exceptional organization that works tirelessly to ensure that everyone is empowered to live their American dream, please continue reading.

HUF’s mission is: "Empowering immigrants and others to become self-sufficient, productive and civically engaged.” It is imperative that all applicants share in the HUF values as it serves as the foundation for how we treat each other, our clients, our funders, and everyone we come in contact with. Those values include but are not limited to: Integrity, transparency, respect, dignity, accountability, diversity, and cultural awareness, commitment to excellence, collaboration and teamwork.

Now, About This Job

The Family Strengthening Program (FSP) Success Coach (SC) is responsible for providing initial assessments to identify risks and protective factors as well as developing a Family Nurturing Plan with each family. The FSP performs work in both English and Spanish.

The FSP Success Coach will facilitate training sessions, case management services, follow-ups, and ongoing meetings with each participant to ensure the achievement of program goals. The Success Coach will facilitate make-up sessions and work with program staff and participants to prepare Family Building Events.

Responsibilities include:

• Working closely with participants to develop individualized Family Nurturing Plans

• Guiding participants in overcoming challenges by developing skills and strategies

• Conducting pre- and post-assessments using designated tools

• Documenting data and supporting developmental screenings

• Maintaining accurate, up-to-date, and detailed case notes and documentation

• Facilitating referrals for internal and external services as needed

• Stepping in to lead Nurturing Parenting curriculum sessions and family-building events when the Parent Facilitator is absent (training provided)

• Participating in monthly planning meetings and training sessions

• Providing program feedback to management for continuous improvement

This is a full-time, hourly, non-exempt position to promote the Nurturing Parenting Program (NPP) curriculum and set meetings with participants during the week, weekends, and/or evenings to accommodate family schedules. The Success Coach must be able to work evenings and weekends as needed by contract and program. Currently, services within the FSP program are available virtually and in person.

A full job description will be provided to candidates selected for a first-round Zoom interview.

Candidate Qualifications

• The ideal candidate is recommended to hold an Associate Degree. Bachelor’s degree in education, social work, counseling, psychology, or related field preferred or equivalent years of direct experience in case management.

• The candidate must be fluent in English and Spanish (written and spoken).

• A working with families is recommended. Some of the experience includes Parent and Child assessment, group-based facilitation, counseling sessions, and Case Management services to families.

• The candidate must be willing to earn the NPP certification.

• The candidate must possess strong communication, organizational, and problem-solving skills, attention to detail, and the ability to prioritize multiple tasks.

• The candidate must demonstrate the ability to work effectively with diverse families and communities.

• The candidate must work effectively in a team environment, have a positive attitude, and handle sensitive and confidential information with maximum discretion.

• Successful candidates will have the knowledge and ability to use computers (Microsoft programs) and related technology efficiently and have experience handling data systems.

• The candidate must have the ability to travel independently and possess a valid Florida driver’s license and insurance (Proof Required).

• Successful candidates must be able to pass a Background Check.

The salary range for this non-exempt, full-time position is $22.83-$23.55/hr (commensurate with experience). A generous benefits package includes health insurance, vacation, sick, personal time, and paid holidays.

Perks of Working at HUF

• Invest in your Career – Join a team that values personal and professional development; a team that takes pride in promoting from within. Take advantage of sponsored training, coaching and our ever-growing library of books & white papers on a variety of topics from donor stewardship to time management.

• Meaningful Work – You’ll contribute directly to an organization that helps thousands of South Florida individuals and families achieve their full potential as they work on achieving their American dream.

• Recognition – Employees receive agency-wide recognition for special occasions (birthdays and milestone work anniversaries) and top performers are recommended by their peers for the “Employee of the Quarter” award.

• Sense of Accomplishment – See your hard work pay off with a client success story, an improved process or procedure, feedback from a donor about an engagement piece, or a successful event – and enjoy the sense of doing something well.

To Apply

Please use really only. As part of your application, we highly encourage you to submit a unique cover letter stating why you are interested in this position and any specific qualifications you’d like to share.

HUF is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, our organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

This search is being conducted by Executive Service Corps- Florida on behalf of Hispanic Unity of Florida.

Job Type: Full-time

Pay: $22.83 - $23.55 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Nights as needed
• Weekends as needed

Language:

• Bilingual (Preferred)

Ability to Commute:

• Hollywood, FL 33021 (Preferred)

Ability to Relocate:

• Hollywood, FL 33021: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $23 - $24