What are the responsibilities and job description for the The Lodge - Hotel Operations Manager position at Historic Lodging?
Job Description
Job Description
Overseeing all operational aspects of a hotel, ensuring smooth daily functions, maintaining high standards of guest service, managing staff across different departments, various marketing activities, and upholding compliance with policies and regulations, all while prioritizing guest satisfaction and financial performance within budget constraints; key duties include supervising staff, handling guest complaints, monitoring inventory, implementing operational procedures, and collaborating with other departments to optimize the overall hotel experience.
Key responsibilities :
- Staff Management :
Supervise and coordinate staff including front desk and housekeeping, ensuring proper scheduling and training.
Oversee hotel finances, monitor expenditures, and maintain operational budgets within set parameters.
Implement and enforce hotel policies and procedures, ensuring compliance with health and safety regulations.
Monitor and manage inventory levels of supplies and amenities, optimizing stock levels to avoid shortages.
Regularly review staff performance, identify areas for improvement, and conduct performance evaluations.
Quickly identify and address operational issues, including guest complaints, maintenance concerns, and staff conflicts.
Foster clear communication channels with staff, guests, and other departments to ensure smooth operations.
Prepare and analyze operational reports to identify trends, track performance metrics, and inform decision-making.
Prioritize guest satisfaction by addressing concerns, resolving issues promptly, and ensuring exceptional service standards across all departments.
Required Skills :
Good pay and benefits
Health insurance
Sick and Vacation Pay
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