What are the responsibilities and job description for the Hotel Concierge - OTT DC position at Historic Tours of America?
JOIN OUR HISTORIC TOURS OF AMERICA FAMILY
This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!!!
Have fun offering Historic Tours of America’s ® tours and attractions while inviting guests to learn about our historic city!
Job Summary
Our ideal Inside Sales Representatives have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is required with a vast general knowledge of the city. They are responsible for effectively selling the appropriate tour package to the guest based on the knowledge of our products, pricing and the content of all ticket packages in order to meet your sales goals. We are looking to provide a seamless experience between our guests and the hotel.
We currently staff Tour and Attraction Desk at the Grand Hyatt, Hyatt Regency, Courtyard Marriott, Marriott Metro Center, and Gaylord National Resort.
Employee Benefits
- Competitive pay and paid training - $17.50per hour commission
- All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
- All FT, PT and Seasonal employees are eligible for:
- Paid sick time
- 401K plan with company matching*
- Flexible schedules, including a combination of weekdays and weekends are available
- Fun, upbeat work environment with various award and recognition celebrations throughout the year
- First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100%
- Discounts in retail stores and free admission to all company attractions
Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980!
Start your new Career with Us Today!
*Eligibility requirements may apply
Required Knowledge, Skills and Abilities
- Knowledge of the hotel industry/guest relations is preferred, but not required, paid training is provided
- Knowledge of Washington DC and the DC restaurant scene is required, paid training is provided.
- Accurately handle monies and receipts from sales, secure and maintain company assets
- Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
- Ability to handle stressful situations and difficult people while maintaining a professional and pleasant demeanor
- Ability to read, write and speak fluent English in order to communicate with fellow employees and the general public
- Ability to work non-traditional shifts and weekends
Qualifications
- High school graduate or equivalent preferred
- Customer service, sales, or information center experience preferred
Salary : $18
