What are the responsibilities and job description for the Account Manager position at Hitachi Energy?
General Information :
Our Hitachi Energy business is currently seeking a seasoned sales professional to serve as an Account Manager and contribute to our Utility Sales team. This position will be based in the San Francisco Bay Area , CA.
The Account Manager (AM) is a key part of Hitachi Energy's strategy and maintains and expands relationships with strategically important customers. Assigned to one or more accounts, the AM is responsible for achieving sales targets, pipeline management, relationship management and strategic account planning while maintaining customer satisfaction as measured by the Net Promoter Score. The AM represents either the entire range of Hitachi Energy products, systems and services to an account or a defined subset where multiple Account Managers may work on the account. The Account Manager will lead the account planning cycle and ensure their needs and expectations are met by the company. The Account Manager will report to the Account Director for the customer account.
Your Responsibilities :
- Account Strategies - Participates in the development of sales strategies for accounts by providing the customer's current business and long-term plans within an account team environment.
- Sales Targets - Proposes sales targets and inputs to grow margins for the account and ensures their achievement with a structured follow-up process
- Account plan - Leads the development and implementation of the account plan to include designing the executive relationship strategy and coverage plans, prioritizing the opportunities, identifying a target for each solution element. Proposes recovery plans in case of potential order shortfalls
- Customer Relations - Establishes and develops account relationships based on a defined strategy. Acts as focal point for problem resolution and monitors customer claims. Plans, facilities and conducts customer negotiations.
- Customer Knowledge - Develops, maintains and shares detailed knowledge of the customer's business strategy, purchasing behavior, organization, decision-makers, customer business drivers, economic trends, and competition.
- Volume and Profit - Sells products / solutions / services to customers, focusing on volume, mix and profitability targets.
- Market Activity - Monitors competitors' activity with each account and ensures that appropriate response strategies are formulated and implemented.
- Sales - Creates added value for the customer and Hitachi Energy by ensuring a deep understanding of the customers applications. Communicates details in accordance with Hitachi Energy supply, offering and strategy. Instills customer confidence based upon strong technical understanding of products / systems and communication of that knowledge into customer solutions. Challenges internal and external to explore new options and solutions.
- Marketing - Coordinates the use of internal or external resources (e.g. - technical, advertising and marketing) in order to provide value added service to accounts.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background :
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