What are the responsibilities and job description for the Service Coordinator position at Hitachi?
Location :
SUL) Salt Lake City, UT
Job ID : R0068073
Date Posted : 2024-12-03
Company Name :
HITACHI GLOBAL AIR POWER US, LLC
Profession (Job Category) :
Sales, Marketing & Product Management
Job Schedule : Full time
Remote : Job Description :
Job title :
Service Coordinator
Location :
HAC - Salt Lake City, UT or Elko, NV
Reports to :
Service Operations Manager
Summary of the position :
This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.
Duties and responsibilities :
- Responsible for answering incoming calls to the service department.
- Handle internal and external customer inquiries as they pertain to specific work orders, jobs, projects
- Prepare service quotes based on internal and external customer needs
- Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.
- Scheduling service visits to ensure we meet our PM Agreement commitments.
- Coordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer's expectations, and they remain informed as projects and service jobs progress
- Responsible for closing field service and shop jobs / projects :
Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job
Education :
Professional experience :
Key behaviors :
The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
