What are the responsibilities and job description for the Customer Service Coordinator position at Tooele Motor Company?
Service Schedule Coordinator
Tooele, UT
We are seeking an fun, outgoing, and energetic individual to join our fun and fast-paced, growing Service Customer Care team. We are seeking a confident representative with excellent customer service skills and a winning attitude! This individual will take incoming calls and make outgoing calls to schedule service appointments, give primary price quotes and answer very basic service related questions. Our vision and our daily goal is "To Be So Effective, That We Are Able To Be Helpful To Others" is paramount in this position. We pay a base salary dependent on experience and skill as well as uncapped bonuses! Average reps make between $2500-$5000 a month as well as:
Benefits
- Medical and Dental & Vision Insurance
- Life Insurance
- 401k
- Paid Training
- Employee discounts on products and services
- Pay is base salary plus uncapped bonuses
Responsibilities
- Communicate with customers in a calm, professional, friendly and efficient manner.
- Make outbound calls to notify customers of scheduled maintenance reminders, follow up on previous visits or make them aware of safety recalls.
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
- Follow up with customers that are not ready to make an appointment or no-show an appointment.
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Learn & utilize CRM & DMS tracking systems for daily activities and reporting.
Skills / Requirements
- Previous call center work is helpful but not necessary
- Team player attitude
- Prompt and courteous
- Enthusiastic, outgoing personality
- Must have strong computer skills
- Willingness to learn and self start
- Bilingual a plus (Spanish) Additional pay available for a qualified candidate
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
Salary : $2,500 - $5,000
