Program Manager

Department: Prevention
Reports To: Senior Program Director
Position Type: 1.0 FTE, 40 hrs./week, Non-exempt
Work Type: In Person, Not Hybrid/Remote Eligible
Salary Range: $27.00 - $28.62, DOE
Salary Note: Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. This Bilingual Differential is not included in the salary range above.
Benefits Available: Read more at http://hivalliance.org/employment/benefits
Agency Overview: Read more at https://hivalliance.org/engage/careers-at-hivalliance/
External Applicants: Apply directly through our website, via the Agency Overview link

Position Summary

This position will oversee the street outreach programs including street outreach to homeless populations providing on site HIV testing, Needle Exchange, Naloxone distribution, and street-based medical care, housing navigators and community health workers. In this role they will be responsible for quality assurance and improvement, staff training, and general program oversight. The Program Manager must possess a high level of awareness regarding homeless populations, barriers to housing in Lane County and Oregon’s at-risk groups which include Gay/Bi men and men who have sex with men (MSM), people who inject drugs (PWID), partners of people living with HIV (PLWHA) and the Trans and Gender Diverse Community and people experiencing homelessness. The Manager is a member of the Program Managers team and will work closely with other team members in reaching out to and building relationships with homeless service providers, social work teams at local hospitals and other medical providers. This position represents the agency in a variety of community settings including meetings and events. The Manager supervises volunteers and staff, and ensures that they have the tools, training and resources needed to effectively carry out their work. This position is involved in the development of strategic prevention and education initiatives and participates in planning, development, implementation and monitoring of such initiatives.

Essential Functions and Responsibilities

Advocate for needed services and future direction of these services

Build and strengthen relationship with housing providers

Presents and distributes information about the program at local service organizations, homeless shelters, and other housing providers

Stay current on HIV prevention (interventions, stats, etc)

Participate in agency collaboration, creative processes and lead committees

Participate on all required agency teams and committees

Provide prevention services as needed, including evening and weekend services.

Model and encourage community collaborations in all programs & acts as liaison to community groups and coalitions

Attend workshops and trainings that are relevant to job responsibilities and which will encourage professional development

Program Manager

Oversee all aspects of Street Outreach, Housing Case Management and Community Health Worker programs

Provide high quality staff supervision

Assists in the development of new projects that increase wellness of at-risk communities

Coordinate outreach and testing events

Collaborate with grant writer to develop and submit grants, and grant/contract reports as requested

Manage data concerning services and use that data in ongoing program development and evaluation

Ensure that testing procedures are followed by all staff and volunteers

Work with other managers and directors to create and institute policies and procedures for prevention programs

Seek out opportunities for partnership and networking with organizations

Provide HIV prevention education to communities at risk for HIV/HCV

Coordinate with the Client Services Manager to ensure that people living with HIV and their partners have access to prevention information and testing

Ensure adequate supervision of volunteers during outreach events

Equity and Quality

Support and champion the development and implementation of program equity goals

Ensure that staff can track data necessary to monitor progress toward equity goals and to identify disparities in care for PLWHA

Solicit client feedback on a regular basis and use that feedback in ongoing program development and evaluation

Identify training and provide equity focused and culturally responsive supervision to staff

Support collection of client feedback on a regular basis and using that feedback to make program improvements

Ensure that staff concerns related to equity are addressed

Ensure that policies and procedures and consistently applied

Provide staff with opportunities to share input related to program equity goals

Staff Supervision & Support

Supervises teams who conduct street-based outreach to unhoused clients

Model excellent work ethic and professionalism

Provide de-escalation support for clients in crisis and support staff in productively working with clients in crisis

Train and support employees and volunteers

Facilitate department meetings

Provide opportunities for staff input and respond to inquiries and concerns

Ensure that there is open communication between staff and other programs/management

Support department lead positions in their roles

Ensure consistent communication with offsite employees

Maintain and nurture relationships with key funders, policymakers, supporters and community influencers related to client services

Bridge building with those agencies where our mission overlaps

Required Qualifications

Two-years of experience with leadership, such as holding a lead position, manager position, or supervising staff or volunteers.

Three-years of experience conducting outreach to unhoused populations, housing case management, providing Community Health Worker services or other related experience

The ability to effectively support staff to achieve agency and work-related goals

Self-determined, highly motivated and solution focused

Commitment to diversity and inclusiveness in all aspects of job performance

Knowledge of the unique issues affecting high-risk communities and willingness to learn about culturally relevant interventions for gay and bisexual men, people who inject drugs and people living with HIV/AIDS.

Willingness to work with:

gay/bisexual men and other men who have sex with men.

marginalized, underserved populations.

people who inject drugs.

sex workers.

individuals engaging in behavior considered to be high-risk for HIV.

Leadership skills and ability to set challenging and attainable goals, to set priorities, to inspire others to high levels of creative performance, and to leverage ideas into action

Experience in effectively prioritizing needs in a complex work environment with multiple and sometimes competing agendas

Ability to maintain a high level of confidentiality, a professional demeanor, and to represent the organization in a positive manner at all times

Strong professional boundaries and ethics

Excellent written and oral communication

Experience working with gay and bisexual men and other men who have sex with men

Experience in nonprofit and or public health work

Ability and willingness to grow in position and assume higher level duties

Experience in program management or development

Ability to prioritize tasks and meet deadlines

Knowledge of Microsoft Word, Excel, and Access

Background in training and presentation, ability to effectively present to community and partner agencies

Comfort discussing sex, sexuality, and addiction

Ability to communicate in group setting, facilitation skills a plus

Ability to build and maintain bridges between HIV Alliance and its clients, other non-profit agencies

Team player who is self-motivated and enthusiastic

Sensitive to issues of confidentiality and diversity

A Multicultural sensitivity and awareness and support of harm reduction philosophy and client-centered approach

Willingness to work a flexible schedule, including many evenings and some weekends.

Ability to collaborate with agency teams, board of directors, and community members

TB test (provided by agency)

Ability to pass agency criminal background check and drug screen

Valid Oregon Driver's license, or valid out of state driver's license with the ability to get an Oregon Driver's license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy.

Ability to drive long distances in large vehicles , ability to sit and stand for extended periods of time

Preferred Qualifications

One-year experience with program management

Degree in family and human services, public health or other related fields

Lived experience of the population served

Physical Demands

While performing the duties of this job, the employee is required

• Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
• Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
• Ability to sit or stand for extended periods of time at an assigned station
• Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
• Continuous clarity of vision at 20 inches or less for processing of paperwork

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working conditions, Travel and Environment

The duties of this job require individuals be able to work in non-traditional and community-based settings

The duties of this job require regular attendance

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week

Travel to other locations as necessary to complete essential job functions

• Ability to transport self to job-related events and locations