Front of House Director / General Manager

Location: Hive Collective, West Palm Beach, Florida

Hive Collective is a dynamic and growing conglomerate dedicated to providing exceptional customer experiences through our retail, restaurant, and design businesses. We are currently seeking a passionate and experienced Front of House Director to lead the operations of our vibrant dining space while ensuring our guests enjoy impeccable service.

Key Responsibilities

• Oversee daily front-of-house operations, including staff management, customer service, and workflow efficiency.
• Recruit, train, schedule, and supervise front-of-house team members, fostering a collaborative and professional environment.
• Ensure high standards of service and guest satisfaction, responding promptly and effectively to customer inquiries or concerns.
• Collaborate with the back-of-house, pastry, counter, and other teams to maintain seamless communication and exceptional dining experiences.
• Monitor and manage inventory, supplies, and front-of-house equipment to ensure operational readiness.
• Maintain compliance with health, safety, and cleanliness standards for the dining area.
• Develop and implement strategies to enhance customer engagement, improve service offerings, and increase revenue.
• Analyze sales and service data to identify trends, optimize performance, and contribute to financial goals.
• Create and maintain the Hive culture, focusing on collaboration over competition, high standards of excellence, and a fluid and flexible approach to restaurant operations.
  
  

Competencies

• Leadership: Demonstrates the ability to inspire and guide a team toward achieving shared goals.
• Customer Focus: Consistently prioritizes the needs and satisfaction of guests to create exceptional experiences.
• Adaptability: Thrives in a dynamic environment and adjusts strategies to meet changing demands.
• Problem-Solving: Tackles challenges effectively with creative and practical solutions.
• Communication: Exhibits strong verbal and written communication skills to foster clarity and understanding.
• Attention to Detail: Maintains high standards in service quality and operational efficiency.
• Collaboration: Promotes teamwork and a positive workplace culture by building strong relationships with colleagues.
  
  

Benefits For You:

• Dynamic and supportive work environment that values and prioritizes God, family, and work.
• Opportunities for professional growth and development.
• Engaging and collaborative company culture.
• 50% Hive Collective employee discount for you and immediate family members.
• Paid holidays, personal/sick days, and vacation after an initial employment period; No work on Sundays.
• After 90 days of full-time employment: Option to join Hive’s healthcare plan.
• After 1 year of full-time employment: 10 paid vacation days and option to join Hive’s 401k plan with 3% matching.
  
  

Requirements:

Qualifications

• Experience: 5 years in front-of-house restaurant management or a similar role, preferably in a high-end dining environment.
• Skills: Strong leadership, problem-solving, and communication abilities; adept at handling high-pressure situations with grace and professionalism.
• Knowledge: Familiarity with restaurant POS systems and scheduling software; knowledge of Toast/Sling a plus; understanding of hospitality industry best practices. Ability to read and understand English; basic math and computer skills
• Attributes: Passion for hospitality, attention to detail, and a commitment to delivering memorable guest experiences. Ability to stand and walk for 8-10 hour shifts. Able to lift and carry trays, food, and beverages safely (up to 50 pounds). Flexibility in scheduling, including weekends and holidays
• Education: Bachelor’s degree in Hospitality Management or a related field preferred but not required