What are the responsibilities and job description for the Payments Manager position at hivefinancialsystems?
Job Title: Payments Manager
Job Summary:
We are seeking a visionary and operational Director of Payments to lead and oversee all aspects of our payment operations. This role requires an individual with expertise in payment systems, financial technology, and operational efficiency. The Director of Payments will be responsible for executing payment strategies, optimizing processes, and ensuring compliance with industry regulations while driving innovation to support the organization’s growth and customer satisfaction goals.
Key Responsibilities:
- Develop and implement a comprehensive payments strategy aligned with the organization’s business objectives.
- Oversee the end-to-end payment processing operations, including ACH, RCC, credit card, digital wallets, and other payment methods.
- Implement innovative payment solutions to enhance efficiency, reduce costs, and improve customer experience.
- Ensure compliance with all applicable regulations, industry standards, and company policies related to payments and financial transactions.
- Analyze payment data to identify trends, opportunities, and areas for improvement, present insights and recommendations to executive leadership.
- Collaborate with technology and product teams to develop and maintain robust, scalable, and secure payment platforms.
- Maintain relationships with financial institutions, payment processors, and technology vendors.
- Lead efforts to resolve payment-related issues, including chargebacks, fraud prevention, discrepancies, and transaction disputes.
- Drive process automation and system improvements to streamline payment workflows and enhance operational performance.
- Monitor and manage payment-related budgets, ensuring cost-effectiveness and resource optimization.
Qualifications:
- Bachelor’s degree in finance, business, economics, or a related field; MBA or equivalent advanced degree preferred.
- 5-10 years of experience in payment operations or a related field.
- In-depth knowledge of payment processing systems, industry regulations (e.g., PCI DSS, NACHA), and emerging payment technologies.
- Proven track record of successfully managing complex payment operations and leading cross-functional teams.
- Strength in process management and analytics. Very detail oriented
- Excellent communication, presentation, and interpersonal abilities.
- Demonstrated ability to foster partnerships with financial institutions, vendors, and stakeholders.
- Experience with payment-related software, platforms, and data analysis tools (e.g., Power BI) and experience extracting system data using SQL is highly desirable.
