Pc technician

We are seeking a knowledgeable PC Technician for our clients's IT department.

Required Technical Expertise :

1.First-Level Support and Issue Escalation :

• Functions as the primary interface for initial troubleshooting of software, hardware, and telephony systems, with proficiency in escalating Tier 2 and Tier 3 issues to appropriate IT specialists.
• Ensures client satisfaction by providing high-level, clear communication channels and sophisticated problem-resolution techniques.

2.Analytical and Diagnostic Skills :

• Applies methodical analytical approaches to diagnose underlying problems in desktop and network infrastructures during user interactions.
• Expert in systematic troubleshooting and fault isolation across a range of IT assets.

3.Ticketing System Management :

• Facilitates the creation and follow-up of service tickets, escalating complex issues as needed.

4.Technical Proficiency :

• Proficient in various applications including Cisco Communications, VPN software, Active Directory, Windows OS, and Microsoft Office suite.
• Demonstrates troubleshooting capabilities for devices such as computers, printers, scanners, and telephones.
• Understands network fundamentals, including firewall rules and LAN configurations.
• Familiar with Cisco VoIP systems and cybersecurity principles to effectively identify and mitigate security threats.

5.Hardware and Software Deployment :

• Executes system upgrades, installations, and comprehensive hardware configurations, alongside reimaging within corporate IT standards.
• Implements strict hardware asset management protocols and enforces security policies including user account controls and PCI compliance adherence.

6.Network and Security Foundations :

• Possesses an understanding of network infrastructure components, including PC firewall configurations and basic VoIP setup.
• Enforces cybersecurity measures by recognizing and neutralizing threats in accordance with established organizational security frameworks.

7.Emerging Technologies and Systems Management :

• Working knowledge with Microsoft Intune for device and application management across diverse mobile ecosystems, including Android and iOS.
• Familiar with document management systems such as ApplicationXtender, enhancing document storage and retrieval processes.

8.Research, Documentation, and Knowledge Base Development :

• Conducts targeted technical research using specialized search engines to enhance troubleshooting capabilities.
• Crafts detailed service documentation and procedural guides to bolster service desk efficiency and knowledge sharing.

9.Proactivity and Multitasking :

• Proactively addresses pending service requests and incomplete tickets.
• Displays initiative and manages multiple tasks simultaneously

10.Additional Duties :

Willingly performs additional responsibilities to support the IT department's objectives.

Requirements :

• High School Diploma or GED equivalent, required
• Associates Degree with a focus in a computer-related field preferred
• 2 years of professional experience within the Microsoft operating system environment and a suite of products and Cisco phone
• Advanced knowledge of research techniques and applications configurations
• Ability to troubleshoot and repair various hardware components for printers, PCs and scanners

Last updated : 2024-11-21