What are the responsibilities and job description for the Service Manager position at HL Stoneberger Plumbing & Heating?
H.L. Stoneberger Plumbing and Heating Inc., a family-owned company that takes pride in delivering top-tier plumbing and heating services with a strong commitment to employee growth and customer satisfaction.
Take Your Career to the Next Level
You're not just managing a team—you’re leading the charge in delivering exceptional service, solving problems, and making a real impact in a company that values long-term careers and professional pride.
What's in it for You?
- Competitive Pay: $60,000 - $80,000 annually
- Bonus Opportunities: Performance bonuses & annual bonus
- Full Benefits Package: Medical, dental, and vision insurance
- Retirement Plan: 401(k) with company matching
- Company Vehicle & Fuel Card: Take-home company vehicle
- Tools & Uniforms Provided: We set you up for success
- Paid Time Off & Holidays: Because work-life balance matters
- Career Growth: We promote from within & offer paid job training
- Continued Education: Stay ahead with ongoing training
Why You’ll Love It Here
- Family-Owned, Team-Oriented Culture: We hire for long-term careers, not just jobs
- Hybrid Role: A mix of field and office work, keeping things dynamic
- Employee-Focused Environment: Open-door policy and strong support system
- Steady, Year-Round Work: No slow seasons—always work to be done
Your New Role
As a Service Manager in Mechanicsburg, PA (Serving a 30-mile radius), you’ll be the bridge between the field and office, ensuring smooth operations, exceptional customer service, and efficient job completion.
Your Day-to-Day:
- Schedule and coordinate daily service calls
- Prepare technicians for service jobs and provide senior-level support as needed
- Communicate with customers about service needs, estimates, and job progress
- Handle service invoicing and ensure accurate billing
- Oversee asset management, including service fleet, tools, and supplies
- Conduct follow-ups with both customers and technicians
- Ensure compliance with safety standards and company policies
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Job requirements
- 6-10 years of industry experience in plumbing, heating, or related fields
- Journeyman or Master License required
- Strong leadership and people management skills
- Ability to troubleshoot, diagnose, and perform repairs
- Proficiency in Microsoft Word, Excel, and ability to learn BuildOps software (training provided)
- Excellent communication skills via email, phone, and text
- Experience with service invoicing and customer relations
H.L. Stoneberger Plumbing and Heating Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $60,000 - $80,000
