What are the responsibilities and job description for the Inside Sales Specialist position at HM Cragg?
Job Description
Job Description
Inside Sales Specialist - Generator Service
Position Overview :
The Generator Service Inside Sales Specialist will play a key role in the sales operations of our Generator Service Department. This role will work closely with our Territory Sales Managers, coordinating requests for proposals (RFP), while managing contract entry, work order creation, and navigating client portals. The ideal candidate excels in a high-volume team environment, demonstrates exceptional time management, has excellent communication and a passion to support our customers and technicians.
Reporting Relationship : This position will report to the Generator Service Operations Manager.
Primary Responsibilities :
- Working in closely with our Territory Sales Managers in the preparation and submission of Preventative Maintenance and Repair contract proposals and requests for quotes from our customers
- Entry and creation of customer records and equipment information in our customer relationship management (CRM) and field service software
- Work closely with technical staff to ensure that customer pricing is accurate and fair
- Build and maintain strong relationships with clients to ensure high levels of customer satisfaction and repeat business.
- Collaborate with Territory Sales to develop and implement strategies to increase service volume and profitability.
- Efficiently manage a high volume of sales inquiries, proposals, and contracts in a fast-paced environment.
- Proactively communicates with customers to ensure we are timely and provide the highest level of support.
- Coordinate requests for support with internal stakeholders during the contract review process.
- Maintain accurate records of customer interactions, services scheduled, and client feedback
- Participate in continuous improvement initiatives to enhance service quality and efficiency
- Address client inquiries and resolve issues promptly and effectively
Skills / Knowledge
Personal Attributes
Qualifications
Travel and hours expectations :
At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an Inside Sales Specialist, you will receive a monthly cell phone reimbursement. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.
